Something Unexpected
In today's highly competitive marketplace, consumers can choose from any number of competing sellers in order to get what they want. When you and your competitors offer the same quality product and rely on low prices, loss leaders, and special incentives to make the sale, the product becomes a mere commodity and price is all that matters. But, when you shift your focus away from the sale and toward the consumer experience, you change the playing field.
Far too often, consumer experiences are delivered short of expectations. With the heavy presence of social media in our lives today, there's big buzz about "engaging" the consumer. But, I don't think too many of us understand what that really means. Doc Searls in writing about “the intention economy”, suggests that buyers find sellers, as opposed to sellers capturing buyers. He also shows us that the seller must earn respect and trust, and that branding is only useful if it is based on truth. Sellers must focus first and foremost on building relationships with buyers. The sale is a by-product of this relationship.
Building successful relationships with consumers means becoming transparent and giving them more than they expect. Now, more than ever, we must be focused on the quality of the consumer experience in addition to the quality of our product and service. Relationship building goes much deeper than simply putting your best face forward. It goes deep into that all important courtship, and it takes a whole lot more than giving flowers and holding hands to grow a beautiful relationship. It takes trust. It takes passion. It takes creativity. It takes honesty.
The average consumer prefers recommendations from family and friends over advertising. And, according to a Forrester research study examining consumer trust with various forms of advertising, consumer opinions posted online scored higher than traditional marketing tactics. Social media has permeated our daily lives to the degree that buying decisions are often based on the recommendations from around the globe instead of merely across the dinner table. This is an opportunity to capitalize on the marketing holy grail: word-of-mouth. Unfortunately, many marketers go wrong by trying to manage word of mouth. You cannot manage word of mouth. You can create the right circumstances to encourage good word of mouth. That's all you can do.
The fact is that consumers can no longer be sold to. Whether you like it or not, they are in control of when and how they buy. They know what's going on in the marketplace and they come to you armed with product reviews and competitive offers. As a marketer, now is the time to reinvent your approach in order to win consumers and meet business goals.
The opportunity is right in front of you and the choice is yours… simply do your job and deliver what you're supposed to deliver, or rise above and beyond the call of duty by delivering something great. Something unexpected.
Questions and Answers
In recent year's social media, likely more than anything else has significantly impacted most of our daily lives. It is hard to know sometimes how our life has changed until we stop for a moment and look at how different it is from ten or even five years ago. Envisioning the global conversation that has developed over the past few years because of tools like Facebook and Twitter might have been unimaginable for most people at the beginning of this decade.
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We have added many features to the Fusion Electronics Direct site to allow users to be able to search for there products they are looking for. We have got some new product ranges from Fusion which are the New headunit range and the full sub and amp range. They look really sleek so no matter what vehicle you have it will look perfect.
The debate for white paper is intensifying in the b2b blogosphere about whether the white papers are still relevant for b2b marketing. But if you ask me, then honestly speaking, white papers are still an integral part of b2b marketing. This article will state you the reasons why white paper is still essential for b2b marketing.
Photos and illustrations can work wonders to successfully convey your message to your audience. Unfortunately, images tend to also be a huge stumbling block for many people in producing effective marketing materials. For our fourth installment in our five-part series on creating effective marketing projects we'll explore a few of the most common problems with images and how to avoid them.
Design is about telling a story. It's a story that — if told well — will engage consumers, build your brand, and sell your products. But it is difficult to produce effective design without first putting your story into words. Which brings us to the topic of copywriting as the third installment in our five-part series on effective marketing projects.
With the second installment of our five-part series about getting the most from your design and advertising projects, I'd like to address a topic we see many small business owners repeatedly overlooking in their marketing efforts: campaign concept.
This is the first in a five part series to help you, as a marketer, get the most from your design and advertising projects. The following information, advice, and tips are compiled from 22 years experience dealing with the best and worst habits of a wide variety of clients on an even wider variety of projects.
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