Quality merchandise at reasonable prices definitely is the winning combination when attracting buyers to bid on your auctions, but the one thing that can make you stand out from your competition is outstanding customer service. Customers will buy from you again if they liked the service that you provided them.
Where does service start? The very instant that you email them after they have purchased your product from a winning bid is when you either create a long term customer or just a one time fly by the night purchase.
Your welcome email should be very detail oriented yet display compassion for their needs. In today's article we are going to give you 10 very important Ebay tips that you should take into consideration when emailing your customer after they have won their bid and purchased your products.
Ebay tip number 1: You need to let your new Ebay customers know approximately when they are going to get their product. I realize that the timetable for shipping varies but do the best you can based on the shipping option that was chosen. For example if you indeed ship the product out via second day FedEx delivery then you know it will take 2 days but on the other hand if you use the US Postal Service then it could take longer so try to do your best to guess.
Ebay tip number 2: Provide your Ebay customers with the name of the item that they bought and the auction number. This is also another way to double check their orders and to avoid unnecessary refunds from Ebay. Yes of course it is their responsibility to record this information but it is insurance on your part to go the distance and remind your Ebay customers of this information.
Ebay tip number 3: Be sure to make it clear and verify what the closing purchase amount was. Although this is probably already known it is still nice to remind the customer of how much they have paid for your products.
Ebay tip number 4: When allowing your new Ebay customers to pay with checks, let them know how long it will take for you to hold the product while waiting for the check to clear. This usually takes about 5 to 14 days for your Ebay customers.
Ebay tip number 5: Another piece of advice to take into consideration when accepting checks or money orders is to be sure to be very specific as to what location that you want them to send the payment to. List your name and address as clear as possible.
Ebay tip number 6: If you are making any quantity number of sales then you probably have experienced payments being sent in without any information as to what product the customer ordered. You can remedy this by making it clear in the email to your buyers that they need to write down the item name and auction number with their payment.
Ebay tip number 7: Get a confirmation of the shipping address and the phone number of the customer. Even though there this information is provided when the bid was won it is wise of you to verify this in your welcome email. Do not risk a bad testimonial from a buyer just because you did not confirm the shipping address.
Ebay tip number 8: If you accept credit cards online from your Ebay business then be sure to guide your new Ebay auction winners through the process of paying with their cards. Some online payment systems may confuse people and you do not want to risk a chargeback because of confusion on your buyer's part. With the strict rules that Visa, MasterCard, American Express, and Discover have these days, you will want to be careful with your Ebay charges.
Ebay tip number 9: Entice your Ebay customers by trading a good testimonial for them (the buyer) if the entire exchange and delivery goes smooth. This may help insure a smoother transaction on your customers part.
Ebay tip number 10: Last but not least, be sure to include your phone number for contact info when selling your Ebay products. This may help expedite the process faster if your customers can call you for questions or concerns.
- Related Videos
- Related Articles
- Ask / Related Q&A
- Home Businesses Selling Natural Beauty Products - Dream Opportunity, Or a Waste of Your Time?
- Start A Home Business Selling Items On Ebay
- Work At Home And Own Your Own Home Based Business Selling Electricity And Natural Gas At A Discount
- Basic Tips For Starting A Home Business Selling On Ebay
- Part Time Home Business-Sell Quality Health Products
- Start An Online Business Selling Info Products
- Online Business Selling Information Products - Whar You Need To Know




What is ratio analysis?
By: Ayaz Haider | 02/01/2010Ratio analysis is the study of financial statements with respect to calculation and comparison of ratios.
What is Portfolio Analysis?
By: Ayaz Haider | 02/01/2010Portfolio means a group of investments of various forms under control of an institution or an individual managing privately.
What is feasibility analysis?
By: Ayaz Haider | 02/01/2010Feasibility is a research process to make financial reports on which business plans are created.
Save time and money by outsourcing investment research
By: Ayaz Haider | 02/01/2010Investment research has gained significant importance these days. Due to irregular and unexpected fluctuations in market, many investors have loss in bullions.
Emotional investing is your own worst enemy
By: Ayaz Haider | 02/01/2010Investing can be a thrilling factor for amateurs; to make them feel high. No time is same for any investor; no one can get high and make money at the same time.
MERITS OF OUTSOURCING LIVE CHAT SUPPORT SERVICES:
By: Ayaz Haider | 02/01/2010Outsourcing Live chat support services are being linked with customer support services which is an active department in an organization. It proposes great remuneration to its consumers; live chat support has made communication easier and faster more than you think. Now, you have nothing to do to contact a support service by phone and or email.
Live chat support service: outsourcing aspects:
By: Ayaz Haider | 02/01/2010Live chat support service helps numerous web surfers or visitors to communicate with others by using a concept like text messaging on Internet. It is subjected to boost sales and increase customer relationship on an international level.
HOW TO AVOID PITFALLS FOR LIVE CHAT OUTSOURCING:
By: Ayaz Haider | 02/01/2010Live chat is an option that is being displayed on the website. Live chat outsourcing offers pre-sales exploration and customer support, which is an ideal tool for increasing sales and its maintenance for numerous online businesses. Today, many businesses have touched the peak of success by realising merits of live chat outsourcing and avoiding certain pitfalls.
Make Money Selling Information Products On Ebay
By: Jason James | 14/01/2006 | ECommerceAt some point, you bumped into a virtual item auction on ebay, where the seller was exchanging a downloadable product for cash. You probably wondered why the seller was offering the product for such a low price--and you probably also wondered how he was m
Make Money On Ebay With Public Domain Products
By: Jason James | 29/12/2005 | Home BusinessAny Internet marketer will tell you that the public domain is a goldmine. But if you've only been making money on ebay, you might not know how to cash in this goldmine.
Make Money On Ebay Without Spending
By: Jason James | 28/12/2005 | Home BusinessDid you know that you can earn a full time income selling on Ebay without making any initial investment at all? You don't need to pay for your inventory and you don't even need to pay ebay fees until the end of each billing period.
Hot Items to Sell on eBay
By: Jason James | 27/12/2005 | BusinessThere are so many things that people could find in eBay. From electronic gadgets up to things needed in the house are all available in this virtual shopping portal of the Internet.
Start an eBay Business Now!
By: Jason James | 27/12/2005 | ECommerceHome-based business is fast becoming a popular trend in the market today. All you need is a computer and a good internet connection and poof! You're all set for a new business. There are many sites that help budding entrepreneurs start their own businesse
How to Profit from Selling on ebay: A must-have
By: Jason James | 27/12/2005 | Home BusinessEbay is really a good site for people that are looking for an alternative income. This is because eBay offers the option of working and monitoring from home.
How To Use Feedback On Ebay
By: Jason James | 27/12/2005 | Home BusinessThis is why ebay's feedback system must be a crucial part of your strategy as an ebay seller: it gives people the unique opportunity to hear what ebay buyers had to say about your products and service.
Tips on Making Money on eBay Without Selling
By: Jason James | 27/12/2005 | Home BusinessHere are some tips on how you can think out of the box with eBay.