Michelle Crossley, http://www.studio1c.com, is an award-winning art director, graphic designer, illustrator and photographer, and an Adobe Photoshop and Illustrator guru. Ms. Crossley has worked on both Macintosh and PC platforms since 1989 in the areas of layout, design, logo development, website development, visual identity, desktop publishing, typographic design, photographic manipulation/restoration and computerized illustration.
The key to every site’s success is through good marketing and promotion. Even if you have really good and substantial content on your site, you still need to promote it to avoid getting left behind the competition. In the internet community, the best way to achieve an increase in website traffic and revenue is to take advantage of social media. When used correctly, this tool can provide a platform for brand awareness, exposure, networking, and a huge boost in traffic & sales.
Since there are so many different definitions of social media, let’s clarify what we’re talking about here. Social media are primarily Internet- and mobile-based tools for sharing and discussing information. The term most often refers to activities that integrate technology, telecommunications and social interaction, and the construction of words, pictures, videos and audio. This interaction, and the manner in which information is presented, depends on the varied perspectives and "building" of shared meaning among communities, as people share their stories and experiences.
Listening: Gathering intelligence on your market and your customer
Build sentiment measurements – “showing how people feel about a subject and how those feelings are changing over time.” Listen to the larger web for how people are talking about your customer.
Learn which bloggers might care about your customer.
Build conversation maps for your customers using Technorati.com, Google, Blogsearch, Summize, and FriendFeed.
Collect case studies of social media success. Tag them “social media case study” in del.icio.us.
Search Summize.com for as much data as you can find in Twitter on your product, your competitors, and your space.
Make WebsiteGrader.com your first stop for understanding the technical quality of your website.
Make Compete.com your next stop for understanding your site’s traffic. Then, mash it against competitors’ sites.
Learn how to NOT ask for 40 pieces of demographic data when giving something away for free. Instead, collect little bits over time. Gently.
Track your inbound links and when they come from blogs, be sure to comment on a few posts and build a relationship with the blogger.
Find a bunch of bloggers and podcasters whose work you admire, and ask them for opinions on your social media projects. See if you can give them a free sneak peek at something, or some other reward for their time and effort.
Talking: Engaging in a two-way discussion to get your message out (and get messages in)
Build blogs and teach techniques for conversational marketing and business relationship building.
Check out Twitter as a way to show a company’s personality. (Don’t fabricate this).
Couple your email newsletter content with additional website content on a blog for improved commenting.
Try out a short series of audio podcasts or video podcasts as content marketing and see how they draw.
Experiment with the value of live video like uStream.tv and Mogulus, or Qik on a cell phone.
Don’t forget early social sites like Yahoogroups and Craigslist. They still work remarkably well.
Practice delivering quality content on your blogs, so that customers feel educated, equipped, and informed.
Turn your blog into a mobile blog site with Mofuse.
Ensure you offer the basics on your site, like an email alternative to an RSS subscription. In fact, the more ways you can spread and distribute your content, the better.
Learn all you can about how NOT to pitch bloggers. Excellent resource: Susan Getgood.
Try out shooting video interviews and video press releases and other bits of video to build more intimate relationships. Don’t throw out text, but try adding video.
Experiment with different lengths and forms of video. Is a brief and entertaining video better than a longer but more informative one? Don’t stop with one attempt. And try more than one hosting platform to test features.
Energizing: Letting your customers give testimonials on your behalf (viral, word of mouth)
Add social bookmark links to your most important web pages and/or blog posts to improve sharing.
For every video project purchased, ensure there’s an embeddable web version for improved sharing.
Learn how tagging and other metadata improve your ability to search and measure the spread of information. (http://en.wikipedia.org/wiki/Metadata)
Download the Social Media Press Release (pdf) and see what parts you want to use in your traditional press releases.
Help customers and prospects connect with you on your various networks. Consider a Lijit Wijit or another aggregator widget.
Spread good ideas far. Reblog them. Bookmark them. Vote them up at social sites. Be a good citizen.
Supporting: Getting your customers to support each other
Build community platforms around real communities of shared interest.
Help companies participate in existing social networks, and build relationships on their turf.
Experiment with Flickr and/or YouTube groups to build media for specific events.
Start a community group on Facebook or Ning or MySpace or LinkedIn around the space where your customer does business. Good source of information is, Jeremiah Owyang.
Learn what other free tools might work for community building, like MyBlogLog.
Remember that the people on social networks are all people, have likely been there a while, might know each other, and know that you’re new. It’s important to try new territories, but tread gently.
Voting mechanisms like those used on Digg.com show your customers you care about which information is useful to them.
Embracing: Building better products and services through collaboration with clients
Investigate whether your product sells better by recommendation versus education. Use wikis and widgets to help recommend, or use videos and podcasts for education.
Try using the same tools internally that your already using externally and learn about how this technology empowers your business collaboration.
The bottom line is that you want to have a clear objective, be a valuable resource, and use the social media services in the ways they intend to be used. Anything else will get you filtered out, unfollowed, banned or blacklisted and ultimately be a complete waste of your time.
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- 56 Social Media Websites Every Business Needs To Be On
- Building Trust and Friendships with Social Media
- Social Media Marketing As A Web Site Marketing Strategy Will Improve Your Search Engine Optimization




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Marketing During a Recession
By: Michelle Crossley | 17/05/2009 | Online BusinessIt is important to focus on those items which are of daily use and are considered basic needs for people. In periods of a recession, customers are not concerned about the luxurious goods and commodities. If you have some products that you can position as an everday item, then tailor your marketing message and promote it as an everyday item.
Advertise Your Way Through a Recession
By: Michelle Crossley | 17/05/2009 | Online BusinessOnline classified advertisements are a popular option for browsers looking for jobs, housing, pets or personal services. Craigslist is a breakthrough network of online communities which features online ads relating to community, services offered, housing, jobs, services, gigs and forums on various topics.
5 Ways to Make Marketing a Success in a Recession
By: Michelle Crossley | 17/05/2009 | Online BusinessReward your best customers: Don’t forget your existing customers as you prepare to follow up on old leads. You will need to take special care of them, since they are likely to move onto availing services of your competitors who might try to woo them with special offers and incentives. Keep in mind, they are also facing rough economic times as well.
Making Money During a Recession
By: Michelle Crossley | 17/05/2009 | Online BusinessComputers, hardware, software and newer gadgets remain in demand, as well as Green Technologies. People tend to place greater emphasis on health which is leading to a greater demand for rejuvenation products which help make them energetic, youthful and stress-free.
PART I: Why You Must Have a Blog if You Own a Business
By: Michelle Crossley | 17/05/2009 | Online BusinessAlbeit tempting to create a blog at a dedicated blogging site like “Wordpress” or “Blogger”, this doesn’t accomplish the same results as having a blog located at your own domain.
PART II: How to Blog
By: Michelle Crossley | 17/05/2009 | Online BusinesseMail (eNewsletter, eVite) Marketing can also be a valuable way to get out informational and educational blog articles out to potential clients. Start the article in your email and link back to your site for them to continue reading.
Blogging For the 21st Century
By: Michelle Crossley | 17/05/2009 | Online BusinessFurthermore, submitting your site to bookmarking sites like: Digg, StumbleUpon, Reddit helps you to generate more traffic. It’s better to include your best posts to these bookmarking sites because it creates a good reputation of your blog among the readers.
How to Monetize Your Blog
By: Michelle Crossley | 17/05/2009 | Online BusinessSponsored Posts: You can choose from a number of programs that allow you to choose what you will blog about, including a number of products and services. You can take a look at ReviewMe, Blogsvertise, Smorty and Payu2Blog for complete information on sponsored posts for your blog.