A Cleaning Company That Nearly Took Me To The Cleaners
It all took place about 2 years ago when my husband and I found a beautiful little house to rent. The home was just the right size, situated in a very secure area and had a big enough back garden for our dog and a small heated pool in addition to that. The only downside was that the previous tenants had a whole pack of dogs as pets and these fuzzy creatures were permanently in the house, so you can just imagine the state the rugs and floors were in!
But no worries, we would not let a horrible smell and a couple of dog hairs get us down so I grabbed the neighborhood paper, turned to the classifieds section and dialed the number of the first cleaning company listed. The lady on the other side of the line was quite helpful and we arranged to have 2 carpets and two floors cleaned the following day.
The two guys arrived bright and early the next morning and I showed them which rooms and carpets to scrub. I then realized that I had no hard cash on me and told them to carry on with the job, I'll be back in a few minutes and I raced back to service station to draw money.
When I returned about 20 minutes later, I got a big surprise! The 2 people from the cleaning company apparently decided that the entire home needed cleaning, and not just the tiles and carpets I directed them to clean. Furthermore, I have asked for them to use as little water as they can, as I did not have time to wait for the carpets and rugs to dry for days as the moving van was booked for the following morning. Low and behold, the entire house was completely soaked! Each and every carpet in every room of the house had been washed!
Needless to say I was not very happy with this situation as I clearly showed them which carpets and tiles to clean and they just chose to pay no attention to my instructions. On top of that all, the initial quotation that I've received for 2 carpets and 2 floors were now null and void and I was served with an invoice for more than 4 times what I was quoted for!
I instantly phoned the cleaning company to object and was advised that it was my duty to watch the cleaning staff and that I'd better make certain I pay the entire bill!
The moral of the story is - don't use the first cleaning company you find in the classified listings section. Simply because the business's name starts with an A, doesn't mean you will receive A-class service!
Questions and Answers
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