Capture More Leads With Web Call-Back Tool
When it comes to the task of marketing your website, traffic is important. Yet it is also important to make your visitors want to contact you without thinking about whether they are wasting time and money in the effort. The answer is a very clever tool for your website that is the subject of this article.
Merging Telephone with the Web A great new conversion tool for websites is a website button, or sliding panel for your visitors that when activated, it opens a form asking for the visitor's phone number. Upon submitting the phone number, a call is instantly made to the customer's phone and the call is connected between you and the customer.
Companies can take advantage of the ability to immediately connect their website visitors with a staff member can enjoy the following benefits
Eliminate hang-ups from long waiting times on hold - This is a big problem for many businesses and can be mitigated by generating a call from you to the customer, instead of the other way around. In the case that your staff is unable to keep with call volumes, customers have the option to schedule a call-back within your elected availability period.
Increases Impulse Buying - As an effective call to action, guests to your website become a captive audience that is ready to get more information directly from you and more likely to buy.
Increases level of customer service - Customer service is very important to consumers. Nothing turns them off quicker than facing barriers to speaking to a customer service representative. By instantly connecting with your website guests, you create trust and in many cases, a life-long customer.
ReduceConcernaboutCreditCarduse - A lot of people still don't feel comfortable using credit cards to make purchases online. Giving them an opportunity to instantly connect a phone call, they will feel much more comfortable dealing with you by exploring other payment options with a real person.
Directs customer calls to appropriate departments - Recorded telephone menus aren't very popular these days; they probably never were. AWD Caller can provide a drop-down menu on-screen to allow your guests to choose the department they wish to talk to. Alternatively you can have multiple buttons to represent each department.
MobileInternetUsers - The innovation of fast mobile broadband has brought business literally into the palms of consumers. Mobile browsing and shopping is a phenomenon that should not be ignored and you can significantly enhance their experience by offering a free call connect service directly from your website.
A nice replacement for (or addition to) a toll free number - Toll free numbers such as 1300, 13 or 1800 can encourage your potential clients to call without fear of high costs. Some people still don't trust them and are confused about the costs involved, which numbers are free and which are not. With the web based call back tool, there is no doubt left in the minds of your visitors as to what it will cost them to have you call them.
Low Cost per Customer Acquisition - Using the AWD Caller service is very cost effective compared to the cost of maintaining a toll free number and can represent significant savings to your CPA (cost per acquisition).
Number Blacklist - If you experience nuisance callers that you want to restrict the service to specific phone numbers, you can add them to a blacklist so that you are never bothered by them again.
How to Get AWD Caller Installed on Your Website
If you like the idea of converting more of your website guests into customers, you can get this great tool installed and configured to your business specifications and requirements. Visit the AWD website, try it for yourself and find out how easy it is to use. An AWD consultant can discuss all of your requirements and implementation of the web based call-back functions of AWD Caller.
AWD are Web Application Development experts based in Melbourne, Australia, providing custom web based applications to businesses who want to offer the best experience possible to their customers.
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