D&b Launches Its Latest Edition on Top Info Tech Companies

Dun & Bradstreet, world’s leading provider of global business information, knowledge and insight on November 25 released fourth edition of its publication "India’s Top ITeS and BPO Companies 2008."

The study highlights key achievements of the sector and its major growth drivers. It also covers dynamics of Indian ITeS and BPO industry and its future direction.

Speaking at the occasion, Dr. Manoj Vaish, President and CEO, Dun & Bradstreet said, “While ITeS-BPO industry is bound to be impacted by financial crisis, firms have taken measures to mitigate the same. The industry has started providing services to a wider set of verticals, thus reducing their exposure to any one vertical. For instance, BFSI sector’s share of the overall pie of services offered by the surveyed ITeS-BPO companies dropped to 28% in FY08 from 31% in FY07. The trend is set to continue.”

“We see a similar trend for conventional BPO services as well. While conventional BPO services continue to form a majority of the total services offered by the surveyed companies, this year’s study has seen conventional BPO services drop by almost 10 per cent from last year. On the other hand, service lines like KPO, LPO, EPO and eLearning have increased its share considerably. Margins are substantially higher in these services and with companies keen to diversify, revenues from these services are bound to increase,” he added.

The edition was released by Raman Roy, Chairman and Managing Director, Quatrro BPO Solutions Private Limited.

Key Insights

· The cumulative employee base of the profiled companies stood at 442,349, which is 63 per cent of the total Indian ITeS and BPO employee base of 700,000 (involved in BPO exports) as per the NASSCOM estimate. The profiled companies registered a y-o-y growth of about 23% in terms of total employee base.

· Revenue per employee of the respondent companies stood at approximately Rs 600,000 per annum.

· The highest proportion of services offered was to the BFSI vertical. However, the BFSI sector’s share of the overall pie of services offered by the surveyed ITeS-BPO companies dropped to 28% in FY08 from 31% in FY07. On the other hand, verticals like aerospace, government & defence and services & logistics increased their share.

· Chennai, the second most preferred location last year, emerged as the most preferred location for delivery centres as per this year’s findings. This was followed by Bengaluru. Mumbai, which was the most preferred location last year, moved to third position.

· This year’s study also shows that Tier II cities are making their presence felt in the ITeS-BPO industry. Pune and Gurgaon were placed at fourth and fifth place respectively as compared to sixth and seventh last year.

· Over the next two years, a high proportion of companies (45.7%) expect revenues for the ITeS-BPO sector to grow by 20-35% annually.

· Research & analysis, HR services and translation services are expected to see high growth over the next two years, while BFSI, healthcare and telecom are the most promising verticals.