Increasing Management Confidence Can Improve Business Performance
The majority of British businesses could benefit from employing performance improvement consulting experts, according to a new study.
Research in the 2011 XpertHR managing underperformance survey revealed that most organisations do not feel that their managers have the necessary skills to deal with underperforming employees.
The investigation also found that six employers in ten believe their managers lack confidence and competency when handling underperforming staff that possess a poor attitude or produce substandard work.
This lack of faith in management is seriously concerning for four-fifths of organisations as they believe that underperformance is an issue in their workforce to some extent.
Pressing performance problems faced by organisations include regular absenteeism, incapable employees, bad attitude or behaviour to colleagues, substandard work and failure to meet targets.
The report's author Rachel Suff said that managers need support and training from their employers if they are to cope with underperforming staff effectively and efficiently.
She said: "If line managers are going to be up to the task of effectively managing performance - and underperformance - they need the support to discharge this responsibility. Appropriate training in the necessary skills is the bedrock of that support."
Organisations can enhance productivity by employing performance improvement consulting experts as they have the experience to reduce costs while delivering first-rate solutions.
Practiced experts work with managers to deliver tactical transformations and focus on how to improve performance whilst increasing employee morale and customer service, at the same time as balancing business priorities.
There is hope for British businesses; however, as some employers are positive about their manager's ability to cope with underperforming staff as six in ten claims that their organisation is quite effective at tackling such employees.
Furthermore, one in eight businesses say that their organisation it is very effective in dealing with problems such as high levels of sickness absence, the capability of the individual and poor attitude.
In addition, more than nine organisations in 10 claimed that their line managers took principal responsibility for dealing with underperforming employees.
Employers stated that the most effective management strategy in dealing with underperforming staff to provide informal feedback on a regular basis in order to guide the individual.
The government has announced that it will launch a review into sickness absence as part of its welfare reforms and this has been welcome by business groups such as the Chartered Institute of Personnel and Development and the CBI.
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