With over 18 years experience as a speaker and trainer, Dr. Joan Curtis brings energy and enthusiasm to her programs. She is the author of the newly released book, Managing Sticky Situations at Work: Communication Secrets for Success in the Workplace, learn more at http://www.stickysituationsatwork.com.To learn more about all kinds of sticky situations work join the sticky situation website and you will receive a free introductory chapter to the book as well as a bonus white paper: Three Communication Secrets for Success in the Workplace. Find out how well you handle conflict by taking this free assessment http://www.totalcommunicationscoach.com/how-to-handle-conflict.htm
Fall is in the air and the school doors are about to open. For many, this year offers some unique challenges. Many schools are facing budget cuts and some personnel cuts. These reductions place greater pressure on the people who remain. As demands increase but resources shrink, we face a world ripe for “sticky situations.”
In the book, Managing Sticky Situations at Work, I described a school-related situation in which two teachers had trouble working together. This example might represent a typical problem in many schools where teachers face one another all day and in the teachers’ lounges.
Another issue that today’s schools face is parent and teacher conflicts. Many parents expect their children to get a certain level of attention. Some expect the teacher to focus on their child completely. Some teachers, on the other hand, expect parents to do things at home that overly stressed, dual-employed people might not be able to do. These expectations create conflict.
What can you do if you find yourself confronted with these kinds of sticky situations? Think about the following three tips:
• Approach each situation with the realization that you cannot change the other person. Change is within you. When you change, you shift the dynamic of the relationship. That causes a shift which could result in a behavior change in others. But, it may not.
• Second, go into all situations with a healthy sense of curiosity. Learn why the parents cannot provide attention or support that you, as a teacher expect. As a parent, learn the reasons a teacher cannot sit with your child to soothe him after a disappointing experience. Listen with curiosity. You might learn a lot about the situation that you never realized.
• Third, show compassion for the other person. Don’t judge or blame. Judging and blaming close off communication. When you go into the conversation wondering what it must be like to be that other person, you can better relate to their point of view.
The school environment is ripe with sticky situations. It’s a place where people must work in close proximity with few resources and limited time to communicate. It’s like a very small community, where for everything to function, everyone must give and take. The definition of conflict is “when two people want to be in the same place, but there’s room for only one.” A child wants 2 hours of attention and the teacher has 10 minutes. A librarian wants display space, and teachers want study-hall space. A parent wants tutoring for a special needs child, and tutors are already assigned. The list is endless. Change, curiosity and compassion will lead to healthier communication and ways to overcome these challenges.
- Related Videos
- Related Articles
- Ask / Related Q&A
- The Manager as Coach: Coaching Versus Mentoring
- The Art of Coaching: Coaching Versus Training
- Let the Baseball Coach - Coach
- Let the Baseball Coach, Coach
- Real Estate Coaching Coaching Coaching
- Business Coaching: Coaches Are Not Just For Sports
- Change Your Life Through Spiritual Life Coaching and Coaching for Leadership
- " I Don't Have Anyone to Coach." and Other Myths?




What does a Real Estate Agent Do?
By: Margaret Atwood | 04/12/2009One of the good number multipart and big pecuniary dealings in peoples’ lives is the foothold or vending of a back at the ranch or investment property. Because of this complexity and magnitude, inhabit typically seek the help of real estate brokers and sales agents while exchange or advertising real estate.
Relationship Marketing Through Joint Ventures
By: Christian Fea | 04/12/2009All business is about building relationships. Whether it is building relationships with partners, employees, customers, or vendors, everything successful about your business depends on the relationships you form. And it is no different with a joint venture.
Safety Features will Greatly Reduce Insurance Rates
By: Margaret Atwood | 04/12/2009When determining insurance premiums, a truck insurance contributor takes many factors into consideration. One of the for the most part central factors is safety skin tone. Having working safety skin tone will greatly reduce insurance toll. Additionally, many safety skin tone are requisite by law.
Creating Cash With Internet Marketing - What Influences Success?
By: Dale Dupree | 04/12/2009Consider being able to get up on your own time, daily grind, on your own interval, and most importantly make Money on your own interval. You wouldn't have to commute to your daily grind. You wouldn't have to wake up every morning. Your life would actually be yours to live on your own terms. This is all possible with MLM
Calgary Drywall Contractors Produce First-rate Homes
By: Andrew Beene | 04/12/2009Calgary is the largest city in the province of Alberta, Canada. Situated between the Canadian Rockies foothills and Canadian Prairies, its highland location consequently results in extreme temperatures annually.
5 Essential Jewelry Business Supplies
By: Alison Takvorian | 04/12/2009Having your own jewelry business can be both exciting and rewarding, but like any business, you have to do things properly to succeed, and one of the most important things to be on top, next to finding a great jewelry wholesaler, is finding all the right accessories for your business....
How Merchant Cash Advances Work
By: Shannon Suetos | 04/12/2009How to find the best provider for a merchant cash advance
Be Your Own Boss - Make Your Own Decisions
By: Michiel Van Kets | 04/12/2009If you are considering working from home, then you will be joining thousands of other independently minded entrepreneurs. People seek work they can do at home for a number of reasons, some are just looking to make a bit of extra income, whilst others want to change their way their...
Sticky Situations with Subordinates
By: Joan Curtis | 17/10/2009 | ManagementEmployees don't leave jobs, they leave managers. If you have a bad, frustrating boss, you might leave your job even if it is a good job. With the costs for hiring and training new people soaring each year, organizations are looking for ways to retain employees. If you've ever had a job where you said, "I really love my job, but my boss is driving me crazy," then you understand how important it is for bosses to learn how to deal with sticky situations involving subordinates.
The Fear of Saying It Just Right
By: Joan Curtis | 04/10/2009 | CoachingWhy are we so afraid to say what we need to say - when we need to say it? Why do we let things go on so long? If you have a sticky situation, don't let it get stickier. Instead, gather up your courage and confront it with compassion and curiosity. Listen to the other person's point of view. Discover what it must be like to be in that person's skin. You may be surprised by what you learn!
Managing Sticky Situations in the Classroom
By: Joan Curtis | 17/09/2009 | BusinessFall is in the air and the school doors are about to open. For many, this year offers some unique challenges. Many schools are facing budget cuts and some personnel cuts. Another issue that today’s schools face is parent and teacher conflicts. Many parents expect their children to get a certain level of attention. What can you do if you find yourself confronted with these kinds of sticky situations?
Sticky Situations and Nonverbal Cues
By: Joan Curtis | 09/09/2009 | PresentationIn today's world, where most of us multi-task our way through life, stopping to really hear another person seems impossible. As we examine communication, you will see how important it is to stop doing whatever it is you are doing, to set your antenna in the direction of the speaker, and to assign your thinking mind the job of listening. No wonder we encounter so many sticky communication problems.
How Personality Affects How You Handle Sticky Situations and Say It Just Right
By: Joan Curtis | 22/08/2009 | BusinessTo better understand the Say It Just Right (SIJR) Model, since people are different you must know more about the people you are “saying it” to before you apply it to sticky situations. These differences require that we not only understand what to say and how to say it, but also to whom we are saying it.
Six Tips to Manage Sticky Situations at Work
By: Joan Curtis | 08/08/2009 | ManagementOne of the biggest headaches any manager faces is dealing with “people” problems. The Say It Just Right model of communication gives you the tools you need to handle people problems professionally. In this article I will share five tips to manage sticky situations at work. These tips will start you on the path to say it just right.
Sticky Situations with Clients
By: Joan Curtis | 20/07/2009 | Customer ServiceA customer breaks his word, chews out someone on your staff or keeps calling you in the middle of the night. What do you do? Do you shrug it off, remembering the customer is always right? When looking at sticky situations with clients, we sometimes decide to put our heads in the sand. Even though we worry about losing valued clients when we face sticky situations with them, we have choices.
The Um’s Have It
By: Joan Curtis | 06/07/2009 | PresentationEven the most famous among us have struggled at one time or another with pesky filler words. At first we may not have noticed them. At first we thought we were as good a speaker as the next guy. Suddenly, however, someone pointed out our frequent, “um” or “ah” or “basically”. It doesn’t matter what the filler is, it’s still a word that fills up an empty space in our communication.