Over the last ten years many companies have decided to outsource their contact center operations to India in order to make cost savings through lower operational expenses.
However, in recent times we have noticed a reverse trend taking place. Customer complaints about poor service have led many businesses to bring back their call center service to their home country. It seems that the low quality of customer service has far outweighed the anticipated cost savings and is actually having a negative affect on the business. Is the climate of outsourcing to India changing?
Well it all comes down to choosing the right provider. Ensuring that staff are properly trained and well looked after is key to making outsourcing a viable alternative. You need to dig deep and investigate the various outsourced offerings.
As in most things you must look for credentials. That is to say a call center outsourcing business that has a great track record of providing similar businesses to yours with a high level of professional service. Whether it's insurance claims processing, banking or selling mobile telephones. There are some pretty fantastic outsourcing business models in India. Staff are generally graduates, speak very good English and receive a high standard of initial and ongoing training.
Where possible you should visit the facilities and experience the everyday working environment for yourself. A number of Indian outsourcing businesses will offer a trial period for you to assess the the service. This is a great way of dipping your toe in the water without making a huge commitment.
Outsourcing your operation to India can indeed be very cost effective if you choose wisely and spend time reviewing the offering yourself. At the end of the day it's all about people and the perception your customers have of your business. The staff, wherever they are based and if they are outsourced or not, are all representatives of your business and customers will believe they are your business.
- Related Videos
- Related Articles
- Ask / Related Q&A
- India Outsourcing Accounting: a Concept Defining Development
- India Outsourcing SEO is Extensively Popular in These Services
- India Outsourcing Accounting Can Undertake Accounting Task Proficiently
- India Outsourcing Accounting is an Innovative Option
- India Outsourcing Accounting is Responsible for the Growth of Business
- India Outsourcing Accounting is the Ultimate Solution to Excess Workload
- Web Design India – Outsource, Benefit and Reap Profit!
- Product Data Entry India, Outsource Product Catalog Conversion Services for Online Stores, Offshore Ecommerce Product Data Entry Outsourcing Services




BECXC
Putting on a Good Show
By: Cedric Grosjean | 06/07/2009Europe's leading online retailer of dancewear - Dance Direct
The MIL-STD-129 Standard For Marking of Shipment
By: Id Integration | 06/07/2009The MIL specs for different items differ depending on the nature of the items. The MIL-STD-129 standards are set of instructions aimed at achieving standard objectives.
Direct Part Marking and Its Diverse Benefits
By: Id Integration | 06/07/2009Direct part marking or DPM is one of the two methods of marking the DoD items with unique identification symbols. It is the technology of applying machine readable 2D data matrix barcodes directly to the surfaces of the parts and items.
Kinetic Die Casting Company
By: jamiehanson | 06/07/2009Die castings are used in several flourishing industries like locomotive industry, automotive industr ...
Rajkot Foundry Industry Regaining Foothold
By: David Parks | 06/07/2009The Rajkot foundry industry, which had struck a lean patch following the onset of the economic crisis, is finally showing some signs of improvement
Surprise your special ones through personalized newspaper and gifts
By: Jessica Thomson | 06/07/2009They deliver promotion, status, surprise and fame of concerned person, product or service on the whole. One can always get their own personalized news paper made in order to meet their requirements. Now you do not have to worry and think about various ideas to gift it to your beloved as they are the perfect choice to deal with.
Water Extraction Tips after Flood Damage
By: Vikram Kumar | 06/07/2009Flood damage is the nightmare for every house owner. The causes of the phenomenon are multiple and you need to know some tips about water extraction in order to be ready to face the problem when it appears.
The Basement Water Problem – How to Have a Dry basement
By: Vikram Kumar | 06/07/2009Wet basements are an extremely common complaint of homeowners. Seep outs typically happen in houses, which are way older than ten to fifteen years.
Outsourcing Your Call Center To India
By: Andrew Bowen | 21/05/2007 | BusinessOver the last ten years many companies have decided to outsource their contact center operations to India in order to make cost savings through lower operational expenses. However, in recent times we have noticed a reverse trend taking place. Customer complaints about poor service have led many businesses to bring...
How to Pour the Perfect Glass of Wine
By: Andrew Bowen | 14/05/2007 | Home & FamilyWould you like to pour the perfect glass of wine? Wow your friends and family with this easy to follow guide!
Repetitive Strain Injury (RSI) Compensation Claims
By: Andrew Bowen | 12/05/2007 | LawRSI, or repetitive strain injury is a condition that affects the muscles, tendons and nerves of the Hands, Arms, Shoulders and Neck. Many people are unaware that they maybe entitled to compensation for the condition. RSI is most commonly linked with production line work and those jobs which involve repeated rapid...
Injuries While Playing Or Watching Sport - Claiming Compensation
By: Andrew Bowen | 12/05/2007 | LawIf you suffer an accident whilst playing or even watching sport, which was not your fault, then you may be entitled to make a personal injury compensation claim. Many people are unaware that all participants in sport are subject to the law and may incur criminal and or civil liability. Participating in...
Dog Bite And Animal Injury Claims
By: Andrew Bowen | 11/05/2007 | LawIncidents involving animals are unfortunately quite common, ranging from simple dog bites, to a kick from a horse or deer running in front of a car. Particularly here, the law recognises that the innocent party should be compensated. Whilst it might help your case to prove that the animal...
How The Internet Is Making The Claims Process Easier
By: Andrew Bowen | 11/05/2007 | LawNowadays claiming compensation for a personal injury accident has become so much easier to do. There are many companies now offering so called No Win No Fee* services whereby an individual can pursue a claim with a solicitor on the understanding that no costs are involved. The whole process of...
Asbestos Related Claims - Getting Compensation
By: Andrew Bowen | 11/05/2007 | LawMany people are affected by Asbestos related diseases throughout the UK. It is estimated that Asbestos affects as many as 1 in 100 men over the age of 40 in this Country as well as an increasing number of women. Exposure to Asbestos dust can damage the fibrous...
Needle Stick Injury Claims
By: Andrew Bowen | 07/05/2007 | Health & SafetyEmployers have a duty to ensure a safe working environment, utilising suitable needles and disposal procedures to minimise the risk posed.