Providing an Excellent IT Maintenance Services
In 2001 we met with the Managing Director of a long established Sub-Contract machining Company. The company provides parts to the automotive industry, they CNC machine the parts inhouse.
They came to us for IT Support Birmingham programme, they initially had many frustrating problems.
At that time of introduction to Blue Reliance, they had a contract with a division of a well-established IT Corporation.
Whilst they were relatively happy with the IT Maintenancethey had inplace, it always appeared that they were only involved when something had gone wrong, and, whilst they put it right, it always appeared to be costly in financial and in terms of time taken to fix the issue.
Their server had a RAID card problems, this would cause the server to crash weekly. The workshop is a 24/7 operation and everytime the server crashed the work would stop, obviously the wages still had to be paid which costs the business too much, money they hadn't made back.
We backed up the server using our bare metal recovery software, this enables us to restore to any other server hardware, and so while we were fixing the old server, the engineering company were borrowing ours.
We found over 15,000 viruses on the network, the company had antivirus in place, but it wasn't configured correctly.
They have a small computer network, consisting of three servers and 14 pc's split across two buildings with a fibre link. It has always been their policy to "outsource" theirIT Maintenance, because having inhouse IT employees would cost too much. Technology moves at such a speed that theywould not be able to keep up, they have enough issues in trying to control things they know something about.
By providing IT Support Birmingham we have taken their systems to the next level by constantly monitoring and fine tuning the system, weare extremely proactive, this has resulted in a much happier workforce, and the benefit to the Company is that they get more work done.
This is just some of the examples of improvements and services we have provided this company, without doubt we have improved their systems and workflow dramatically over the years by providing an excellent IT Maintenance service.
We have improved many other systems over the years, we recommend all companies who outsource their IT to contact us for a Free Health Check on their current systems. The most common mistake to make is not to get their systems checked.
Many companies prefer us to be their dedicated IT Department, benefits include an account manager, 4 hour response times, healthchecks, support 9am-5:50pm, and much more.
Our high standards of technical support and customer care have allowed us to achieve continuing acclaim and recognition worldwide.
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