Quality Management - The Benefits of an Effective ISO 9000 Quality Management System
Overall Benefits of an ISO Quality Management System (QMS) Customer satisfaction Builds on your reputation for quality Provides structure and organization for your quality system Systematically drives process improvement "Just good business" Should yield $$$ Benefits to a Specific FacilityProvide a QMS that fits your operations Help you identify improvement opportunities Insure management involvement at all levels Aid in identifying priorities and quality objectives Insure that people understand how quality affects them Provide for effective process monitoring & measurement Help us more readily adapt to changing circumstances Daily Operational Benefits Useful documentation Consistency in operations Meet customer requirements Effective preventive actions Effective corrective action process Knowing customer satisfaction results Management Reviews and Internal Audits Six Reasons to Pursue ISO 9001:2000Builds customer confidence Aids in processes improvement Drives continuous improvement Forces internal follow-up on issues Provides a framework for "comfort" Only QMS that has proven itself in $$$$ Your QMS Should: Not be cumbersome to live with or bureaucratic Yield measurable results Be built on your culture and operations Improve customer satisfaction Reduce scrap and waste Improve quality Yields $$$$ Drive continuous improvement Be simple to administer Reducing headaches is a significant part of an effective QMS. Your QMS should help reduce headaches related to internal problems as well as customer complaints and issues. It should also address the inputs to your business and reduce headaches related to suppliers and purchased goods or services. If your QMS does not reduce "headaches" then it is not as effective as it can be and you need to be working on the system!
Davis M. Woodruff, PE, CMC is an internationally recognized consultant, professional speaker and author who is an expert in showing companies how to be the low cost, high quality, environmentally responsible leader. The benefits he brings to his clients include: developing leaders; optimizing resource utilization; improving processes, quality and customer satisfaction; and saving time and $$$. He is a 1972 Engineering graduate of Auburn University, a Certified Management Consultant and Professional Engineer. His consulting firm, Management Methods based in Decatur, AL, is now in its third decade. Davis can be reached at davisw@managementmethods.com or for more information and free downloads visit http://www.daviswoodruff.com
Questions and Answers
Many managers stay awake nights with visions of ream upon ream of bureaucratic paperwork.
The ISO approach towards quality management concentrates on standardization of the activities of production. The eight quality principles of ISO 9000, along with its twenty-four requirements outline business processes.
ISO is the International Organization for Standards and produces international standards.This standard began as a standard specifically for manufacturing but has been used in other businesses and it is based on eight fundamental principles. Taking these principles step by step will help an organization streamline its processes.
Now and then, I like to make an analogy between management and dieting. There is nothing magical about losing weight; you simply watch what you eat and get some exercise. However, millions of dollars are spent on the latest diet craze, usually to no avail. The same is true with management; you simply need some leadership, organization and follow-up and you will get the results you want. However, it seems companies today do everything but manage.
This document introduces the eight quality management principles on which the quality management system standards of the revised ISO 9001:2008 series are based. These principles can be used by senior management as a framework to guide their organizations towards improved performance. The principles are derived from the collective experience and knowledge of the international experts who participate in ISO Technical Committee, which is responsible for developing and maintaining the ISO 9000 stand
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