ITIL for best optimization and efficiency
ITIL holds detailed descriptions of most IT operations. It provides any IT organization with comprehensive IT support. It is published as a set of books for management of IT.
History
ITIL was started by CCTA (Central Computer & Telecommunications Agency). Later ITIL became a trademark of UK Governments OGC (Office of Government Commerce). In 2009 OGC withdrew ITIL v2 (version two) two years after the release of ITIL v3 (version three).
Recent Release
The ITIL v3 is the latest release. The five distinct volumes it contains are ITIL Service Design, ITIL Service Transition, ITIL Continual Service Improvement, ITIL Service Operation and ITIL Service Strategy. Two sets from previous release, Service delivery and Service Support are still included.
Overview of Recent Release
The ITIL Service Strategy consists of topics about Strategy and value planning, Business planning and IT Strategy linkage, Planning and implementing Service Strategies, Roles and finally Risk factors. Topics covered in ITIL Service are Service lifecycle, Cost model, Implementation, measurement, control etc. ITIL Service Transition is about Managing change, Risk analysis, Lifecycle stages, tools etc. ITIL Service Operation is covers topics on Process fundamentals, Application Management, Infrastructure Management, Operations Management and Control Processes. The ITIL Continual Service Improvement includes Drivers for Improvement, benefits, best practices etc. Several topics are covered multiple times in these series.
Obtaining the latest Release
TSO (The Stationary Office) are the publishers of ITIL series. All volumes can be purchased online from their warehouses. They can be purchased individually or as a set.
Major topics from previous release
The most common topics from previous releases are Incident Management, Problem management, Change management, Configuration management, Service Desk, Release management, IT financial management, Service level management, Availability management, Capacity management, IT security Management, IT Service Continuity management etc. In Incident management ‘incidents' are events that are not part of the operation and which may hamper the quality of service. Incident management is all about resolving such events quickly and efficiently. While doing so also remain cost effective.
Problem management is all about reducing the impacts of all problems that can occur in the organization. To achieve such goal Problem Management implements ITIL aligned Problem Management Polices, Dedicated Problem Manager, Problem classification categories, Publicized known errors, Problem tend reports, Root cause analysis skills, Problem analysis toolkit etc. The goal of Change management is ensuring that standardized procedures are used when handling all changes of the organization. Thus minimizing all change related incidents degrading the quality of service. Activities of Change management are management reports, filtering changes, reviewing, managing changes and change process.
Questions and Answers
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