Postal services watchdog sees protection of universal service as a priority
That will be followed by the introduction of a completely new regulatory framework, which is planned to be in place by April 2012. Aside from protecting the universal service, in principle and in practice, Postcomm says it is also keen to provide an environment in which letter and parcel delivery companies are free to innovate, and in which they can become more efficient while continuing to meet the needs of customers.
It also says that customers' interests will remain at the top of its agenda throughout its work. At the same time, Postcomm adds that it wants to listen to both the public, and the companies and people working in the mail and parcel delivery service. To do this, it is to publish details of its working timetable and processes in the run-up to consultations on, and then the introduction of, its new regulatory system.
The regulator adds that it is keen to review the way in which Royal Mail provides information about its costs and revenue, so that this balances the need for Royal Mail to be open about its finances, and potential competitors' wishes to be able to accurately measure the viability of any new letter or parcel delivery service.
Postcomm also says it is keen to keep an eye on Royal Mail's power in the market, and identify instances where this is seen to be operating against customers' interests, for example on issues such as parcel prices. One of the first bodies to express its opinion on Postcomm's proposals was Consumer Focus, the body which speaks up for consumers on general issues, and matters specific to particular industries and business sectors.
It broadly welcomed Postcomm's plans, but said that its work was largely biased towards customers based in urban and suburban areas, and suggested that it should improve its presence in rural areas, work more closely with devolved administrations, and focus individual projects on gathering information about the needs of Welsh, Scottish and Northern Irish postal service customers. The evolving parcel delivery business has seen many new and innovative companies weighing in to offer services designed for a broad range of customers.
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Questions and Answers
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