Complaints: Gleda water purifier water purification difficult "purifying and"
Say
Small appliances
Service
Difficult to not think so hard. Recently, Miss Liu Harbin reflection of her purchase of Gleda
Water purifier
Problems, not only remain unresolved, the manufacturers will even come up with a series of tricks so that the user "quit." When the little net water purifier that not only can not water, but not the user's mind the net, how did this happen?
The incidents:
2008 51 during the Miss Liu Harbin Gleda bought a water purifier. Early in March this year, the emergence of tap water purifier long water phenomenon that is strictly closed outlet, but also with a buzzing vibration noise. She found
Sell
Business demands warranty, the dealers and manufacturers told they had to lift a partnership, only to find manufacturers to repair now. Manufacturers are far away in Shanghai, looking for factory maintenance is a hassle to do, Ms. Liu was to find our hope that site will give her help.
Things through:
Our staff to
Complaints
After the transfer Gleda manufacturers, a few days later, a claim the company staff, Ms. Yang Gleda to the site called, she asked repeatedly stressed that Ms Lau took the machine apart to be sent to manufacturers in Shanghai detection, confirmation is their product will be given to maintenance, they will not deal with.
Processing results for manufacturers, Ms Lau feel more accidents, it is difficult to accept, she felt she purchased the product quality problems, manufacturers are not the first time thinking about how to solve the problem for consumers, but the obstacles to the user in order to avoid responsibility.
Wait another few days, contact the factory or not and Miss Liu. Miss Liu had once again
315
Consumption
Electronic
Complaints network complaints, this time and she finally contacted a Mr. Chen. Miss Liu requiring manufacturers to home maintenance, because they are not professionals, when the machine is also the agent installed. If the forced demolition, she worried about accidentally broke the machine, to be sent again when the manufacturers, manufacturers will shirk the responsibility to man-made damage to the ground, it will be more trouble.
Miss Liu
Mr. Chen recognized the concerns expressed and indicated that they would contact the local counterparts to Miss Liu maintenance. However, Miss Liu, and manufacturers to introduce peer repeated representations, the other party had agreed to home maintenance, but the maintenance staff has to visit Saturday
Service
Inconvenient to the ground (Miss Liu be closed only on Saturdays), refused to door service. Miss Liu has tried several times since then phone, finally and maintenance services to the master on a good home.
Intensification of conflicts:
Well, I thought about home maintenance issues will be resolved, unexpectedly took place behind the friction. After testing the original home repair master, so Miss Liu spent 60 yuan for a filter, but the machine still can not work properly. Maintenance personnel can not find the problem, but suggested that she contact the manufacturer processing.
Miss Liu had to re-contact Mr. Chen, this machine has not been repaired, has asked to repair. Mr. Chen is to have several repairs, refused to deal, and threw impatiently saying: "I tell you what you love which brought to the notice to, fall in love with complaints on which complaints to which I am not afraid!" Liu Miss later and manufacturers on many occasions, but not yet resolved.
However, Gleda gave us back, claiming the user's problem has been resolved, and customer satisfaction.
Not repair the machine, but claimed that the problem has been resolved and customer satisfaction, Miss Liu at this time anger, but she do nothing, the problem has become a water purifier furnishings.
Event tracking:
In our coordination, the manufacturers asked Ms Lau to invoice, product number, warranty card in order to express the way to prove to the Haigelaida to confirm that is not the company's products.
As Ms Liu as the doubts, all negotiations so many times, and also commissioned a peer to come to repair, no way to repair, and the next time you want to provide these materials to manufacturers, which clearly do not make trouble for users ? Moreover, even if verified is Gleda product, the user should be sent to Shanghai from Harbin water purifier maintenance, trouble is not that this care is also a lot of freight, the maintenance of the Who from?
Questions and Answers
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