Working within a call centre

Posted: Nov 18, 2009 |Comments: 0 |

There are a number of call centres set up within many cities throughout the UK creating hundreds of jobs within the job market. Some of these include customer services, technical support, IT, sales, recruitment, administration etc

Working in a call centre within a telephone based role can be very stressful and repetitive, but it is however a very popular role that people apply for as the salary reflects on the duties involved. As with most companies, training will usually be provided for new employees before starting on the phones. It is essential that new employees have excellent knowledge on the services provided by the company, be able to use the in-house software programmes and understand the company policies before starting to work officially.

When the training is completed, candidates are required to start taking or making calls with a trainer or facilitator beside them, this is common within some companies so that it helps new employees in getting used to taking the calls before starting to do this themselves. Before making or taking any calls, the employees are given scripts to follow in order to comply with regulations which are monitored on a monthly basis. By abiding by the scripts, the employees should be able to answer any query and pass the quality monitoring tests carried out by the company so that customers are dealt with appropriately.

As soon as the training is completed and the new employees passes the relevant tests and are confident enough to take calls on their own, the official call centre role starts. If the employee is a customer service consultant, their role is to take incoming calls and answer customer queries. The time in which the calls should take depends on the company. Telephonists are usually set a time limit and given targets to meet each month. Being over the time limit may affect the individual target rates and if working within a team, it can affect the team targets; therefore it is essential that the employees can keep within the target levels.

Many call centres offer several benefits and some offer annual bonuses therefore working within a call centre can be very rewarding. Call centre positions are advertised across many websites as well as newspapers, it will always be available and definitely worth applying for.

Questions and Answers

Ask
200 Characters left
Rate this Article
  • 1
  • 2
  • 3
  • 4
  • 5
  • 0 vote(s)
    Feedback
    Print
    Re-Publish
    Source:  http://www.articlesbase.com/careers-articles/working-within-a-call-centre-1473130.html

    Article Tags:

    swansea

    ,

    call centre

    ,

    jobs

    Within a contact centre there are several teams and team members. Each team would have a team leader followed by the assistant call centre manager, call centre manager and site manager. Many contact centre staff which have worked within the company for some time can apply internally to the team leader positions. A majority of team leaders are promoted from their previous roles including customer service consultants, payments consultants, sales consultants and administrators.

    By: jon richardsl Careersl Nov 20, 2009 lViews: 514

    Child care as performed in various work environments involves health and care services offered to children. Education is also another important aspect of this job because child care and education are connected on every level. Child care is a description of services related to care and activities for young children in order to prepare them for school life.

    By: jon richardsl Careersl Nov 19, 2009

    Office work, as a sector is vast, and many different roles are included under this title. The most general profession is a clerical or administrative assistant: a job that will vary in its responsibilities between every office.

    By: jon richardsl Careersl Nov 18, 2009 lViews: 969

    Production packing workers are employed to pack goods and get them ready for storage or dispatch.

    By: jon richardsl Careersl Nov 19, 2009

    The Wales holiday visitor to Swansea can scarcely avoid being reminded that this ‘lovely, ugly town,' is the birthplace of poet and playwright, boozer and womaniser Dylan Thomas.

    By: Michelle Custodiol Travel> Destinationsl Apr 07, 2011

    Teaching English abroad in Vietnam is a unique experience for anyone who seeks to explore a beautiful country with a rich heritage. You may find people who say that it is not difficult to find jobs in Saigon, but the converse is true. It depends on where and how you conduct your search.

    By: John Thomsonl Careersl May 25, 2012

    Thailand is a beautiful country with an expanding opportunity to teachers seeking opportunities to travel and teach. The steady demand for native English speakers means that any confident applicant with basic teaching skills can secure employment without difficulties.

    By: John Thomsonl Careersl May 24, 2012

    Doctor jobs are growing in demand. Canadian research discovered that over four million Canadians lack a family physician Because four million Canadians don't have a family physician, the need for physicians is enormous Provinces throughout Canada are desperate to fill these vacancies.

    By: jaretcxlhal Careersl May 24, 2012

    Although Singapore is an island nation, it has grown to become a modern and efficient first world model country in Asia too. The infrastructure is remarkable and education sector largely successful.

    By: John Thomsonl Careersl May 24, 2012

    Malaysia is a beautiful country with a thriving tourism industry. Like other emerging countries in Asia, the education sector spurs the knowledge-based economy. The education reforms have been instrumental in producing a quality workforce that satisfies the professional demands of various industries.

    By: John Thomsonl Careersl May 24, 2012

    Many driving jobs principally deal with the delivery of goods. While most of these jobs require valid van or lorry licences some deliveries are also made via motorcycle or regular bicycle so the appropriate licences will be needed before an employee can begin delivering.

    By: jon richardsl Careersl Apr 28, 2010

    While the recession has affected some more established media companies and seen a rise in the number of redundancies at many major organisations, and the close of some smaller operations, there are still a great deal of jobs available in the media industry provided applicants have the necessary qualifications and the drive to make their ambitions a reality.

    By: jon richardsl Careersl Apr 28, 2010

    Getting a job in the media industry is often perceived as being quite difficult for people without any links to the industry or any contacts within existing companies. But while to a certain extent this can be true in areas where there is great competition for positions, in reality a job in the media is attainable to anybody with the necessary qualifications and the drive to succeed.

    By: jon richardsl Careersl Apr 28, 2010

    There are a wide variety of jobs available in the construction industry ranging from office jobs to working directly on the building site.

    By: jon richardsl Careersl Apr 28, 2010

    There are numerous jobs available in the construction industry. Many people work in the construction industry at some stage during their lives as it offers a wide range of job possibilities.

    By: jon richardsl Careersl Apr 28, 2010

    Discuss this Article

    Author Box
    Articles Categories
    All Categories
    Quantcast