Warning Signs For Coaches - When to Say No to Clients

Posted: Feb 03, 2011 |Comments: 0 |

"It may be that when we no longer know what to do we have come to our real work and that when we no longer know which way to go we have begun our real journey. The mind that is not baffled is not employed. The impeded stream is the one that sings." ~ Wendell Berry

How do we know as coaches when we are crossing a boundary with our clients? When the coaching moves into unchartered territory and we need to draw the line with clients, or even fire them? This can be a challenging area for many coaches as we often feel in service of our clients and so are used to giving ourselves and our services freely. Sometimes though this can be damaging to our clients and our professional reputation and these are the times when we have to feel confident in letting go.

Coaching individuals towards personal change can raise many issues which may need to be addressed within the coaching relationship. Many coaches who do not have psychological training often ask about "red flags" which can signal if coaching is likely to bring poor outcomes or may even question whether coaching is in fact an appropriate way forward for the individual. Here are some major warning signs that you can use to alert you to possible issues which may need to be addressed with you client and would benefit from discussion with your coaching supervisor.

When you, as coach:

  • feel overly invested in your client's outcomes
  • feel too involved in the client's emotions or sense of well-being
  • think you are doing most of the work within the session
  • talk more than your client
  • feel there maybe some deep rooted psychological issues preventing the client from moving forward

When the client:

  • regularly misses or cancels sessions
  • continually moves the goalposts
  • is unwilling to receive feedback regardless of how diplomatic you may be as a coach
  • shows extreme emotions, such as distress or anger, and is unable to move through the emotion within the session
  • adopts the role of victim and refuses to take responsibility for their own actions
  • continues to ask for help to change yet does not act on any of the guidelines presented
  • comes to sessions with high levels of anxiety, which prevents them from learning
  • admits to any form of substance abuse
  • shows signs of depression that are clearly affecting their life and work performance
  • appears dependent on you as coach, or seeks approval or permission for their actions

Mentor coaches and supervisors are specially trained to consider all aspects of your coaching, including the energetic connections that you make with your clients. I would recommend all to engage with a supervisor since there are no clear boundaries which can be identified to fit all clients. Every client and every situation is unique. We can all benefit from that objective perspective to enable us to focus on our coaching at a deeper level. To unpack the dynamics involved and help you identify the best way forward, enabling you to generate more sustainable results with clients at an accelerated pace and more importantly to learn when to say "No!"

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