Career in Housekeeping

.

One feels comfortable only in the environment which is clean and well ordered, so cleanliness is important for health foremost also for well being. Horticulture is one of the most important features of housekeeping department which deals with different types of flower arrangement and maintaining the garden. Accommodation in hotels tend to be the largest part of the hotel, it is the most revenue generating department, the housekeeping department takes care of all rooms is often largest department in hotels.

Importance of Housekeeping Department

In hotels major part of revenue comes from rooms, rooms which is not sold on any night losses revenue forever and reason for poor occupancy can be anything like hygiene factor, cleanliness, lack of modernizing etc. hence main purpose is to improve whole appeal of the room. A guest spend more time alone in his room than any other part of the hotel, so guest can check up the cleanliness he wishes to as some of the guest are more health conscious these days.

A guest may check up dusting, in-depth cleaning and looses confidence if properly not done e.g. If drawers are not cleaned he may generally won't feel like putting his clothes down. Decent room supplies are service like quick laundry and dry cleaning service shows guest that hotel is considering his comfort and wishes to please him not only this from the cleanliness of lobby, public area, restaurant, cloakrooms, the state and cleanliness of uniform the guest can judge a lot about hotel.

Apart from the changing room scene, housekeeping department today is well-versed, not only with their jobs, but also at multi-tasking. Besides the main housekeeping operations, they take care of horticulture, laundry operations, interiors, quality control, cost control, and even some extent play the role of 'guest relation executives', ensuring the comfort and satisfaction of guests. Today, most complaints are forwarded to the chief housekeeper and sorted out with the housekeeping staff. Only major complaints reach the front office/general managers. Apart from this, housekeeping department also do purchasing for exclusive items for special occasions. In many hotels, housekeeping department also assist the sales team to generate revenue. Today's housekeeping department has experience, skill as well as knowledge to run the Rooms Division. Therefore, the housekeeping department main role in every organization is to preserve the building decor, its interior, fabrics and furniture.

After that planning, men management, recruitment and training as per expectation of the management follow immediately after, along with controlling costs and keeping records. In modern times, housekeeping department also employ R&D for the betterment of their company. In addition, housekeeping department also play the role of HRD managers for their staff, endeavoring to solve their individual grievances/operational problems within the four walls of the department concerned, before the matter gets out of hand. This is because good housekeeping department always consider their staff assets to the organization. Housekeeping department contributes greatly to all guest impression of the hotel.

So we can say that today housekeeping department is not only for the cleaning purpose of the room but also for various duties in the organization without which a hotel is incomplete.