The Quality of Philippine Education in the New Millennium
Philippine education is strongly viewed as a pillar of national development and a primary avenue for social and economic mobility. It has undergone several stages of development from the pre-Spanish time to the present. It is handled by three government organizations, namely, the Department of Education, Culture, and Sports (DECS), the Commission on Higher Education (CHED), and the Technical Education and Skills Development Authority (TESDA). The DECS govern both public and private education in all levels, with its mission "to provide quality basic education that is equitably accessible to all by the foundation for lifelong learning and service for the common good."
The Filipino people have deep concern for education because it occupies a central place in political, economical, social, and cultural life in the Philippines. The government allocates a high budget every year for Philippine education and guarantees that every Filipino has the right to quality education. However, there are some important issues that needs to be looked closely and resolved by the government. Among the issues are:
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Quality of Education – This is the first major issue that the Philippine government should resolve but somehow it is recently improving. The quality of Philippine education has declined few years ago due to poor results from standard entrance tests conducted among elementary and secondary students, as well as the tertiary levels. The results were way below the target mean score. High dropout rates, high number of repeaters, low passing grades, lack of particular language skills, failure to adequately respond and address the needs of people with special needs, overcrowded classrooms, and poor teacher performances, have greatly affected the quality of education in the Philippines.
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Affordability – There is a big disparity in educational achievements across social groups. Students from wealthy families have excellent educational background gained from exclusive private schools at the start of their education until they finish college. Unlike the students from the less fortunate families, wherein most of them could not even finish elementary nor secondary level because of poverty. They could barely afford to buy school shoes and pencils, not even the tiny amount of tuition fees from the public schools.
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Budget – The government was mandated by the Philippine Constitution to allocate the highest proportion of its budget to education. However, among the ASEAN countries, the Philippines still has one of the lowest budget allocations to education. This is due to some mainstream political issues and humungous problems that the government is facing specially corruption.
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Mismatch – There is a large proportion of mismatch between training and actual jobs. This issue arises at the tertiary level and causes a large group of unemployed and underemployed. This is very true nowadays because of the arising BPO industries particularly the call center companies. Hundreds of thousands of young professionals, graduates or undergraduates from college level settled at this type of company because of the attractive compensation that they are offering. Call center companies do not require a specific degree of education, what matters to them is the proficiency in the English language.
There are some measures that the Philippine government has looked into for the reformation of quality education. Technology use is starting to gain momentum in the overall education of this country. This helped improve the quality of education in the Philippines and to be globally competitive in this millennium.
Questions and Answers
The BPO industry of Philippines is experiencing a constant growth because of an increase in the demand for call center services.
Philippines is trying to become the leading player in the field of offshore process outsourcing. The country has already registered growth in the previous financial year and this time it is all set to challenge some of the leading BPO players in the world.
It was estimated in 2006 that there were about 200,000 people in the Philippines who were employed in 120 BPO companies, and most of these are call center companies that comprises 80% of the BPO industry.
A true recount of an Indian BPO industry worker, a close friend of the author, highlighting the plight of Indian BPO industry workers
Talk about BPO industry and the call-center jobs come to mind. These jobs attract the students and entry-level professionals.
One of the major reasons why the BPO industry of the Philippines had grown is because of the call center industry, which is now considered as the largest provider of call center services in the world market.
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The sudden rise of employment rate from these industries help in booming the economy especially in countries like India and Philippines. It also helps in providing a good life to thousands of families.
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Had BPO industries emerged before, these boxers may have been call center agents, because they only need to be proficient in English, and need not to be punched by strong opponents in the ring.
Call center industries are trying to compensate more than what their employees earn with those who are scheduled to work on a Christmas eve.

