Features of Virtual Phone System
A virtual PBX phone system in your small business organization enhances your business image. The highly sophisticated features of a virtual phone system are similar to that offered by high-priced communication systems.
The major call management features of a virtual phone system include the following:
• Auto attendant
• Find me follow me call forwarding
• Call conferencing
• Music on hold
• Caller identity
• Voicemail
• Fax
• Fax to email
• Call waiting
• Automatic call distribution
Control Your Business from Any Location
The auto attendant included in the system acts as a virtual receptionist receiving the calls with professional sounding greeting messages. It provides a menu of options such as dial by name, dial by extension, zero out to live operator and more to the callers. Based on the option selected by the caller, calls are routed to the appropriate destinations. Multiple calls are managed at the same time without sending busy tones to the callers.
The find me follow me call forwarding feature directs the incoming calls to your alternate numbers including cell phone numbers. Thus you can control your business from any location at any time. The system directs the calls to the voice mail box when they are not attended within a specific number of rings or when all the lines are busy. This facility completely eliminates the chances of missing important business calls. Voice messages can be forwarded to your email accounts as audio file attachments. The system also sends alert messages to your cell phone or pager whenever a new voicemail arrives.
Affordable Communication Alternative
The PBX equipments are maintained at the service provider’s site and the services are offered through high speed Internet or telephone networks. As the services are shared among several users, these are made available at affordable monthly charges.
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