How Does Toll Free Number Work?
As most of us know, toll-free numbers begin with one of the following three-digit codes: 800, 888, 877, or 866. However, it is important to know that although 800, 888, 877, and 866 are all toll-free codes, they are not interchangeable. Toll-free numbers allow callers to contact others without being charged for the call. As a matter of fact, the charge is paid by the called party (the toll-free subscriber) instead of the caller. Toll-free numbers have been in vogue for long and have proved immensely helpful by many businesses for developing customer relationships.
Toll free numbers are easy to set up and come with multiple features including audio conferences, professional voice announcement feature, call screening, call recording, call forwarding, auto attendant, and more. More significantly, having a toll free number is an assured means of staying in touch with customers.
Before learning how to obtain toll-free numbers, we must know that there are toll-free service providers called "Responsible Organizations" or "RespOrgs". The RespOrgs may not be telephone companies but they have access to the SMS/800 database, which contains information regarding the status of all toll-free numbers. RespOrgs are certified by the SMS/800 database administrator, and authorized to manage the toll-free service.
Persons wanting a toll-free number must contact a RespOrg or other toll-free service provider, who in turn, will access the database and reserve a number for the subscriber. This may not be difficult as there are several hundred RespOrgs and toll-free service providers in the United States.
There are subscribers, particularly business owners who are keen on getting what are called "vanity numbers". A vanity number is an alphanumeric toll-free telephone number that also spells a person’s or company’s name or spells a word or acronym that is chosen by the subscriber. Thus vanity numbers can help customers remember your business and your contact information. One has to ascertain from any RespOrg or toll-free service provider whether a specific "vanity" number is available.
As stated earlier, a toll-free number is referred to as an 800, 888, 877, and 866 by the area code phone number. With a toll-free number, you will receive incoming calls on your existing phone line at no charge to the caller. Please note there is no installation required. You will be able to identify the caller before you answer the call, if you have caller ID enabled on your Ring-to number. You can add on voicemail or you can use existing voicemail box if there is one.
Another question many ask is - How many calls can I get at one time? Please know your toll free number can accept as many calls as your ring-to number can handle. If your ring-to number has call waiting facility, then you will be able to accept more than one call at a time. If you don't have call waiting facility, excess calls may go into your voicemail. There are also a few service providers that allow toll-free to cellular phone calls. Further, you can have as many toll free numbers as you want to ring into one line.
Obviously, customers love toll free numbers because they will not be required to spend to get information about your goods and services. It is an established fact that having a toll-free phone number for your business increases sales and brings customers closer to your business. There are many different ways business owners can exploit toll free number to increase profits. In all printed stationery, business cards, pamphlets, brochures, and catalogs, make sure the toll free number is prominently displayed. People should be reassured by the fact that the phone call to your business will cost them nothing.
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