I work as a web moderator in a conference calls service provider company that provides various conferencing services including audio conferencing services, video conferencing services and web conferencing services.
Audio conferences have allowed two or more people to communicate simultaneously in a single call. Businesses use audio conferences avidly to conduct remote meetings and discussion where more than two people are involved. It is seen as a cost effective way of conducting short meetings and conversations. To make conference calls effective, there is a certain level of decorum that has to be maintained. Here are some tips that can help you make conference calls effective.
- Create an agenda for the call
- Make a test call a at least a day prior to the conference call meeting. If there is a problem with the equipment have it replaced immediately.
- Have a moderator to monitor the call and all regulate the role off the participants of the call. The moderator can brief the agenda to the listeners and also introduce the different participants of the call.
- be punctual.
- Introduce yourself when you are speaking for the first time in a particular audio conference.
- Maintain an even tone during the call. Ask the people at the other side of the call if you are audible enough.
- Mute the microphone before moving it during a meeting
- Avoid side talks when the meeting is going on. If you have something important and urgent to tell other participants during a call, write it down and show it to them.
- Do not carry your mobile phones into the meeting location even when it is in silent mode. The signals hovering around the mobile phone connection can disturb the call.
- When you end the call, have the moderator briefly summarize the call and its results. End with an acknowledgement like” thanks for your time” or “it was a pleasure talking to you people”.
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