The Benefits of Having a Nortel Phone System
The Benefits of Having a Nortel Phone System
Nortel enjoys a long-standing reputation for providing telecommunications equipment that allows large corporations and small businesses alike to run more efficiently and productively. The Nortel phone system ensures that one of the most important elements of running a successful business goes smoothly – communication.
Nortel VOIP
Nortel VoIP has all the features you would expect from a business phone system including call forwarding, auto-attendant, voicemail, call routing etc. Businesses can drastically reduce the cost of their communications with savings of up to 60% with the use of a Nortel VOIP system for long-distance calls.
Business Communications Manager
The Business Communications Manager (Nortel BCM) is a fully scalable, mobile and flexible system that allows business to customise it according to their size and needs.
• Automated attendant
Even when no-one is able to answer the phone directly, the automated attendant ensures that the call is not lost. Callers can be directed to the most appropriate person to answer their query in the shortest possible time. Instead of frustrated customers who are left waiting on the line if there call is put on hold, business can fast-track their customers to the person who is best able to deal with their query, in the shortest possible time.
• Scalable
When businesses expand there is no need for major upheaval upgrading their telecommunications. Norton BCM is a scalable application that is pre-loaded with hundreds of features and applications. Instead of buying more expensive equipment as the business grows, users simply activate the applications and features they need.
• Compatible
Nortel BCM works with other Nortel and PBX systems.
• Integrates into existing messaging systems
Voicemails, faxes and emails can all be integrated into one of the popular clients such as Outlook. When employees are on the move they can still keep up-to-date with all the important communication that passes through the office and provide better customer service even when they are in the field.
• Portable
Smartphone technology means that users can take their office with them and receive files, voicemails and text message while they are out of the office, never losing touch with their customers.
• Conference calls
Up to 60 people can be connected on a conference call without the need for external intervention or services. Organise and manage the call in-house saving time and money.
• Secure
Managers can monitor use of the Nortel BCM and view reports of failed log-in attempts, details of the changes that have been made to the system and access details. The reporting function lets managers be proactive in detecting any security breaches and monitor any changes to the system.
These two examples of a Nortel phone system show how businesses can benefit from substantial cost savings, increases in productivity and improvement in customer service. Nortel has a phone system to suit each business; and its flexible approach means that installation and upgrading are quick and painless. Nortel Phone Systems are essential business communications products from a company with a long track record in communications.
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