What Is Telecom Lifecycle Management?
You may have heard of telecom expense management before. Medium to enterprise level businesses use it to track and reduce land line telephone, mobile and internet costs. Telecom expense management can be performed in house, but the best results tend to come from a dedicated telecom auditing and management company. Telecom lifecycle management is an evolution of telecom expense management which uses advances in technology and a holistic approach to manage every aspect of a company's communications.
GILL Technologies uses a proprietary software and service method called Tele-Watch for lifecycle management. Company analysts have identified the following telecom lifecycle management stages.
Hardware Fulfillment and Procurement: The first stage is to acquire the necessary hardware. Successful telecom lifecycle management chooses the most cost effective high quality hardware available, sourcing and procuring it on the client's behalf.
Carrier and Contract and Policy Setup: Telecom lifecycle management pairs cost effective hardware with similarly efficient carriers and agreements that match desired usage policies. Professionals also integrate policies with telecom management software.
Billing, Usage and Policy Monitoring: The telecom lifecycle team uses specialized software and manual auditing to correct billing errors and inefficiencies, track true resource usage (minutes, data) and measure adherence to usage policies. Managers are immediately informed of any unusual or illegitimate activity.
Client Support: Cost effect communications requires maximum uptime with no confusion about how to use a resource. That's why a complete solution offers technical and service support.
Carrier Liaison: When carrier contact is necessary, professionals manage it on the client's behalf to get results quickly instead of dealing with provider red tape.
Adjustments and Upgrades: Finally, telecom lifecycle management handles services changes, upgrades and hardware replacement. This ensures efficiency continues into the next generation of hardware and services.
By managing the lifecycle from beginning to end, this form of telecom expense management ensures that every cost factor is accounted for, adjusted and improved upon in each "generation" of management. This can be especially important in enterprise level companies, where large fleets of phones and accounts across multiple carriers and sites make it easy to lose track of individual phones, accounts or staff users. GILL Technologies has encountered situations where clients have lost track of several mobile phones, yet continued to pay for them for months on end – or paid for usage by people who no longer work for the company!
Telecom lifecycle management is only possible when a management system provider has a combination of professional expertise and special software designed specifically to track telecom billing and usage. Software solutions typically track and sort entitled and real usage, accounts, associated hardware, sites and other elements specified by the client. As a result, managers and telecom audits can track it all and make continuous adjustments to reflect changing needs or further efficiency measures.
As a result, telecom expense management changes from a reactive action [responding to billing and unusual activity] to a proactive solution, taking charge of company communications from procurement choices onward. As a result, client businesses enjoy the best possible communications management.
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