Ms. Pinky is a Computer Support Specialist for more than 25 years. Has a Bachelor of Science Degree in Computer Engineering, MS Research work in Systems Engineering.
Get more free computer tips on her blog at http://www.computerhelpdeskandsupport.com/
Did your computer just come to a grinding halt and freeze at a blue screen showing a lot of messages in white? You've just encountered the famous Blue Screen resulting from a Windows Stop error - more colorfully known among the Windows Operating System user community as the Blue Screen of Death or BSOD. If this has just happened to you don't despair, help is at hand!
Most Blue Screen situations come up after some kind of Software or Hardware install or uninstall resulting in a hardware or software error from which Windows cannot gracefully recover.
A careful perusal of the screen shows you the error number associated with the crash, a recommendation from Windows on the action you should take, and in the end, the name of the file that caused the crash.
In case you just saw the Blue Screen, here are a few steps you could follow to fix it:
1. Restart the Computer - Most of the errors related to the Blue Screen can be solved with a simple reboot. If the error persists, you may need to follow the steps given below.
2. Restart in Safe Mode - Windows loads only a minimal set of drivers in safe mode and it is easy to isolate any software-related problem. When you restart the computer and the Power-On Self-test (POST) screen is displayed, hit F8 and choose Safe Mode in the Advanced Options Menu that appears and hit Enter. Once Windows is loaded, you can uninstall and reinstall the software that caused the error.
3. Use Last Known Good Configuration - If starting Windows in safe mode doesn't work, you can reboot and choose the Advanced Options menu as before, to boot into the last known good configuration. This causes a System Restore to the point just before the installation or uninstall.
4. Disconnect New/Faulty Hardware - If you are unable to use the last known good configuration, the probability of a hardware error is very high and you may need to disconnect any hardware installed just prior to the crash or check if any of your hardware is faulty. Once the offending hardware device is removed or replaced, the problem should be fixed.
5. Repair/Reinstall Windows - If none of the steps above are able to get rid of the Blue Screen, it is possible that the Windows system files are irreparably corrupt and you should consider repairing the Windows installation. Insert the Windows CD-ROM into the drive and boot from CD-ROM drive. You will be led to the Windows Recovery console using which you can repair windows and attempt to reboot. If this fails too, then you may have to reinstall the entire Windows Operating System using the CD-ROM.
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