Comparison Guide To Remote Access Devices
Remote access devices makers have become adept at providing state of the art communication options to enterprises of all sizes. Case in point is the use of anywhere pc software such as those provided by RHUB Communication and Bomgar.
While not all online collaboration tools are the same, the use of on-premise appliances poses a number of advantages over using standard software solutions.
Overcoming Challenges
Any online collaborative tool is bound to encounter challenges. Many of these are related to data protection, security and internal protections. Naturally connection issues and collaborative support also rank highly on this list. RHUB has addressed many of these issues in the following ways:
• Improved level of firewall traversal
• Guaranteed view-only attendance even to users whose PCs have blocked the connection
Additionally with their desktop remote server up to five individuals can take part in a support session at one time. This enhances the delivery of technical support and helps to get problems resolved much more quickly.
Remote Server Compared
Any user will agree that self-hosted web conferencing beats hosted solutions hands down. While RHUB no doubt offers many comprehensive collaborative features, its remote support features are also found in Bomgar’s appliance. These include:
• Auto re-connect and auto-login after reboot
• Fit to screen display
• Always on after power cycle
• Recording
• File transfer
• Firewall and proxy friendly
• View only support mode
• Instant view and remote control
• Auto-remove remote client installation
The remote connect desktop speed of Bomgar’s appliance is outdone by RHUB’s. While the Bomgar solution is compatible with Windows mobiles RHUB’s more than makes up for this in other areas. Some of these are:
• Ability to switch to training mode during support session
• Remote run as admin
• Auto-reconnection after network reconnection
• 32-bit true color viewing
• Remote printing
RHUB’s solution also boasts a greater number of features in the remote access and web conferene (using a support session for Bomgar) categories. Even with all this, RHUB is offered at a lower price than its competitor.
RHUB can also be integrated with websites and other applications. Free audio conferencing is also offered plus the option of employee desktops monintoring. Consumers will be hard pressed to find a solution offering as much as the RHUB TS-300 for such a minimal cost.
Questions and Answers
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