How to Install Support Tools on Your Computer
Along with many useful tools built in the Windows operating system, a collection of additional Support Tools is also included on the Windows CD but not installed with the operating system. You must install them separately using the Support Tools setup program. These tools are intended to assist Microsoft support personnel and network administrators in diagnosing and resolving computer problems.
Certain Support Tools, if used improperly, may cause your computer to stop functioning. It is recommended that only experienced users install and use Support Tools. For further assistance, the users can get in touch with a tech support expert.
Notes
• You must be logged on as an administrator or a member of the Administrators group to install the Support Tools from the CD.
• The Support Tools and Support Tools Help (Suptools.chm) are in English only. If you install them on a non-English operating system, you will see English Support Tools content mixed with non-English content in the Help and Support Center table of contents.
• The Support Tools setup program installs all the Support Tools files and documentation onto your hard disk.
• Setup creates a Windows Support Tools folder within the Programs folder on the Start menu. For information about individual tools, click Tools Help.
To install Windows Support Tools
1. Insert the Windows CD into your CD-ROM drive.
2. Click No if you are prompted to reinstall Windows.
3. When the Welcome screen appears, click Browse this CD.
4. Go to the \Support\Tools folder.
For complete setup information, refer to the Readme.doc file in this folder.
5. Double-click Setup.exe.
6. Follow the instructions that appear on your screen.
Questions and Answers
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