Managed Services Vs It Support
An article released today (18/02/2010) by channelprosmb.com revealed that 30% of Small-to-Medium sized businesses plan to adopt some form of managed service offering for their IT in 2010. Research has suggested that today, as little as 10% of SMB devices are being managed. Is this a growth opportunity? Why would an SMB be interested in managed services?
The answer lies in the old chestnut: value. Time is money, we accept that. The new paradigm is that as dependency on IT becomes greater and greater, down-time is greater money. Managed services offer pro-active, fixed price IT spend where all network devices are monitored remotely and the business is guaranteed a level of uptime not seen in traditional IT support contracts. This service level agreement is where the true value of managed services lie with SMBs.
So why isn
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