Remote Desktop Product Comparison
Remote desktop products companies have become adept at providing state of the art communication options to enterprises of all sizes. Case in point is the use of remote control software such as those provided by RHUB Communication and Bomgar.
While not all windows xp remote desktop software are the same, the use of on-premise appliances poses a number of advantages over using standard software solutions. Some vendors are still playing catch-up when it comes to the variety of features provided by more established players.
For example, both RHUB and Bomgar enjoy a certain amount of popularity thanks to its remote pc software. However, even to the causal observer differences between various remote web desktop are evident. In fact some devices possess a number of distinct advantages over other solutions.
Overcoming Challenges
Any online collaborative platform is bound to encounter challenges. Many of these are related to security, data protection and internal protections. Naturally connection issues and collaborative support also rank highly on this list. RHUB has addressed many of these issues in the following ways:
• Guaranteed view-only attendance even to users whose PCs have blocked the connection
• Improved level of firewall traversal
• Its client software can be installed even on lockdown computers
Additionally with their remote connections software up to five individuals can take part in a support session at one time. This enhances the delivery of technical support and helps to get problems resolved much more quickly.
Remote Support Appliances Compared
Any user will agree that appliance based web conferencing beats software-based solutions hands down. While RHUB no doubt offers many comprehensive collaborative features, its remote support features are also found in Bomgar’s appliance. These include:
• Auto re-connect and auto-login after reboot
• Chat
• Fit to screen display
• Firewall and proxy friendly
• Observe only support mode
• Always on after power cycle
• Recording
• File transfer
• Instant view and remote control
• Auto-remove remote client installation
The net support speed of Bomgar’s appliance is outdone by RHUB’s. While the Bomgar solution is compatible with Windows mobiles RHUB’s more than makes up for this in other areas. Some of these are:
• Ability to switch to training mode during support session
• A remote run as admin feature
• Webcam video
• Auto-reconnection after network reconnection
• 32-bit true color viewing
• Remote printing
RHUB’s solution also boasts a greater number of features in the remote access and web conferene (using a support session for Bomgar) categories. Even with all this, RHUB is offered at a lower price than its competitor.
Appliance from RHUB can also be integrated with websites and other applications. Free audio conferencing is also offered plus the option of viewing employee desktops. Consumers will be hard pressed to find a solution offering as much as the RHUB TS-300 for such a minimal cost.
Questions and Answers
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