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Consumer protection laws are certain laws put into place to protect the consumer from fraud or unfair practices. Of course it is only fair to go to the trader with your complaint at first. But if you cannot get satisfaction after speaking and writing to the company, then you should contact Consumer Affairs in your state. Always keep records of all phone calls and copies of letters sent to the trader.
When contacting Consumer Affair, you will need to do so in writing (after your initial phone call) if you want action taken. While it may seem to be a lot of trouble, it is wise to persevere rather than let unscrupulous traders get away with illegal actions. Consumers have a right to expect certain standards when they buy goods. This includes the price and weight of the goods, performance and safety requirements and the care required for washing garments. They also have a right to be protected from unfair advertising claims and high-pressure selling.
So if you buy a product that does not perform in the way it should, or if it is different to what is stated on the outside of the package, then you have recourse through consumer protection laws to either get a refund or have the product exchanged for the correct one. In most cases, it is necessary to produce your receipt, so be sure to keep it until your product is proven to work.
Of course it is only fair to go to the trader with your complaint at first. So if you buy a product that does not perform in the way it should, or if it is different to what is stated on the outside of the package, then you have recourse through consumer protection laws to either get a refund or have the product exchanged for the correct one.
In most cases, it is necessary to produce your receipt, so be sure to keep it until your product is proven to work. But if you cannot get satisfaction after speaking and writing to the company, then you should contact Consumer Affairs in your state. Always keep records of all phone calls and copies of letters sent to the trader. When contacting Consumer Affair, you will need to do so in writing (after your initial phone call) if you want action taken. While it may seem to be a lot of trouble, it is wise to persevere rather than let unscrupulous traders get away with illegal actions.
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