What are the top 5 benefits of using ITIL?
What are the top 5 benefits of using ITIL?
ITIL is the world's leading framework of service management best practices. Many top performing organizations around the world are implementing ITIL practices. Why Is this?
The top 5 benefits are:
1. ITIL is proven and used worldwide
ITIL defines common concepts and terms within an integrated set of best practices that evolves to meet market needs in a cycle of continual improvement.
Organizations across the world have demonstrated that they can adapt and adapt ITIL to their business needs. As ITIL is flexible and scalable, organizations of all shapes and sizes can implement parts of ITIL to deliver business benefits in stages.
Using ITIL works in practice as its adoption provides individuals and organizations the confidence for action. A key contributor to ITIL's success is the associated education, training and qualification schemes. Delivering service successfully depends on personnel involved in service management having the appropriate education, training, skills and experience.
2. Improved customer satisfaction and relationships
ITIL is designed to help everyone to focus their attention on the needs of the customers and user experience rather than focussing too much on the technology issues. Increasing customer satisfaction leads to a better and trusted relationship.
3. Better reliability and quality of service
By adopting standards that are proven to work, service providers can more easily deliver services consistently to the agreed service levels, efficiently and effectively. Support teams can restore service faster, reducing downtime and disruption. Service providers are also more capable of meeting their service levels, contractual, regulatory and legal compliance requirements.
4. Optimisation of service delivery across the supply chain
ITIL offers significant opportunities for simplification and standardisation across trading partners. ITIL provides processes and models to help service providers to work with their business, customers, users and suppliers to make sound business decisions on investment opportunities, cost optimisation, management of risks and priorities for improvement. Typical benefits from implementing ITIL best practices are:
- Reduce support costs by 30%
- Increase incidents fixed at first call by 20%
- Increased value from service portfolio, with reduced cost and risk
5. Competitive advantage through value creation and agile change
By adopting ITIL service management lifecycle practices, organizations can focus on delivering value to the customer and quickly adopt change for the business and IT. Defining and managing the customer and service portfolios enables successful business transformation and growth with an increased competitive advantage. Typical benefits include:
- Reduction in cycle time for projects and changes by 30% to 50%
- Increased success rate of change
- Reduction in risk from unplanned and late changes
Questions and Answers
ITIL service management training has been a worthwhile investment for our company, as it turned around our IT services of our company by working upon the management aspect of the IT services
IT Service Management is mostly based upon processes that help you to deliver your products or services as a IT department. A characteristic of processes is that they consist of a collection of related and structured activities. Another one is that they produce a predefined output (based upon a predefined input….?). Looking at the simple description above it seems quiet simple to lower cost and work more efficient: automate most of the activities and focus on your products and services!
It is always good for professionals to combine the right sets of expertise. For someone involved with IT infrastructure projects, ITIL is a great complementary certification. What I find is that often the specialty knowledge drives the PRODUCT of efforts, but the project management skills drives the PROJECT that produces the PRODUCT. On solid technical teams, that second mindset is often missing.
ITIL foundation course teaches how the ITIL framework and processes works, how ITIL can maximize the contribution of IT to an organization, and how to maintain an ongoing service program where ITIL has already been implemented.
A common question when talking to clients is: what training does my staff need in IT SM and does that mean ITIL? So where do you start? The first question to be answered is: what are you trying to achieve?
The variety and depth of IT Service Management training has changed over the years. Way back we all 'knew' our qualifications, first there was ITIL and the Managers certificate, and then came the Foundation. Then for a long time during the reign of ITIL V2, we had the familiar Foundation, Practioner and Managers certificates.
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