Why All the Buzz About Wymoo?

A look at how the firm is changing the background check industry

If you haven't heard the name yet, and you're familiar with the background check industry, you will. No other player is making waves in the international investigation market like Wymoo. In less than two years the firm has emerged from a limited website operation to a full scale global player, putting pressure on well-placed corporations to rethink their strategy.

What's behind the phenomenol growth and rapidly increasing market share? Our report covered several factors comparing Wymoo International to its competitors, but one area clearly stood out as their secret. Simply put: client service. While firms like Owens Online and several others have focused on obtaining data via increasing automation and technology, Wymoo seems to have done the opposite. For example, when a client uses Wymoo's international investigative services, he or she is assigned an investigator to personally handle that client's case until and after completion. Reports are then mailed to clients 7 to 10 days later, in narrative reporting with personal attention, that well, we haven't seen in many years. And, it hasn't gone unnoticed.

Estimates of market share are hard to determine, as Wymoo is a privately held company and closely guards all of its proprietary information. We do know, however, that it has increased more than 500% in 2006, with inception just in early 2005. In an interview with the firm's Vice President, David Wilkerson, our industry expert Danny Olson asked Wilkerson if this growth could continue, and whether or not he could shed any light on Wymoo's growth strategy. "We've built our firm on providing confidential and personalized professional investigations. Our global focus is strongly on client service and narrative reporting, not generic database search and automated reports. More and more companies today are geared towards outsourcing and automation. We prefer to do things the old-fashioned way."

True to his words, client satisfaction is reportly the highest in the industry at Wymoo, and it's no wonder that the firm has rapidly become a global competitor. As growth continues, keeping the personalized service and fending off competitors will be a real challenge. Asked about this concern, Wilkerson replied "our goal is to be the best, not the biggest. If we ever start to lose quality, we'll put the brakes on." So far the stategy is working.

We'll follow up on the investigative firm in 2008.

All the best,

A. Hathaway