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- Inbound Telemarketing Strategies in Dealing With Irate Callers
By: Bailey Thompson | 08/10/2007
The business of inbound telemarketing poses quite a number of challenges. One of the challenges of every inbound telemarketer is dealing with irate customers. Crossing paths over the phone with this group of customers is inevitable. Reasons why they turn ballistic are varied. Some have valid demands, others are just easily angered, some unintentionally lash out their frustrations in life in general.  Read
- The Importance of Quality Customer Service Unleashed!
By: Michael Briones | 07/10/2007
Considering all things being equal, why is it that some companies flourish in the face of adversity while others crumble? Studies have proven that it is not because a company offers a lower price, or even a better product for that matter. Read
- Live Chat Support Software and Outsourced Customer Support Services
By: Steve | 03/10/2007
‘A new frontier for Customer Support for Online Customers through Free Live Chat Support Products and services’ Read
- How to Keep Customers Happy Through Customer Relationship Management
By: Elisha Burberry | 03/10/2007
Employing a range of customer relationship management tools is important for a business to progress. But what exactly is customer relationship management (CRM) and what does it entail? Read
 The Help Desk: Asset or Liability?
By: David Waters | 02/10/2007
Helpdesks are definitely a corporate liability. They are a source of problems and a drain on resources.
Helpdesks are an important corporate asset. Helpdesk personnel touch our most precious assets (customers and users), and allow us to turn negative situations into positive experiences. Read
- Have a Love Affair With your Customers! 5 Ways to Keep your Customer Romance Burning
By: Rosemary Rein | 29/09/2007
In this article, Rosemary Rein, Ph.D and Author of "Go Wild-Survival Skills for Business and Life" details 5 ways to keep your Customer Romance Burning Read
- Discover Offshore Merchant Account's Six Cardinal Rules of Customer Service
By: Bailey Thompson | 27/09/2007
Every high risk merchant, or any other kind of merchant for that matter, who has an offshore merchant account or any kind of merchant account, or even those who still don't have one, knows in their hearts that a very crucial factor in the long-lasting life of their businesses is to have positive customer satisfaction ratings. If there are no customers, then no matter how established the business is, it will all come down to a close. Read
- Forget the Fockers…meet your Customers!
By: Craig Harrison | 27/09/2007
To ensure customer retention - Treat them like beloved family! Read
- Reasons to Use Live Help Chat
By: Sergey Frolov | 27/09/2007
Nowadays Internet is widely used by any type of enterprise all over the world and that is notorious fact. Moreover, since English is the language of international communications, apparently every enterprise wants to extend their services and power over the whole virtual world. And when it comes to customer support, I strongly believe that every business may experience difficulties, more or less. Read
- Why Compromise on the Quality of Online Customer Service?
By: Alex Wilson | 26/09/2007
online customer service leaves an impression that lingers on - and this is what we want customers to remember about your business.Live Help via Chat is a solution that is both, easy to implement and cost effective. It costs you lesser than Phone Support or E-mail Support. Live Help on your website is productive, reliable and available during off hours. Read
- Working as a Customer Service Representative
By: Melanie Bremner | 25/09/2007
This article describes the pros and cons of being a customer service representative. Read
- Customer Complaints Can Help your Business Grow
By: Karen Loye Porter | 24/09/2007
Most of us dread customer complaints. Yet when viewed from a marketing perspective, complaints can be blessings in disguise. If handled properly, customer complaints can result in customer loyalty and bottom line results. Learn how in this article. Read
- These Days Good Customer Service Sleeps With the Dinosaurs!
By: Sophia Monroe | 23/09/2007
Why good customer service is important and vital for a business to grow and stay competive. Read
- The Business Benefits of Customer Relationship Management CRM
By: alexhamsten | 21/09/2007
Not only can customer relationship management (CRM) save your business a very considerable amount of both time and money, there are also many other benefits. Read
- Promote your Business in Style!
By: Jade Masako | 21/09/2007
Whether you’re looking for a way to attract potential clients to your table at a trade show, or you want to find a way to show your appreciation to existing clients during the holidays, keep them thinking of your business by giving them promotional materials that they can use everyday like pens, t-shirts, tote bags, mugs, and golf balls with your logo on them. By being a part of their day-to-day lives, clients are more likely to think of you first the next time they need services from your side Read
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