Be Wary Of Hidden Audio And Web Conferencing Costs!
We believe what you're quoted per minute for your audio and web conferencing is what you should pay. Our research has shown however that this is not always the case and many conferencing services add on little extras.
Typically you will have different access rates for different countries with variations for local or toll free/free phone access numbers. Each user dials in to the conferencing service locally ensuring pricing is tailored to the individual users.
We have put together a guide that you need to be aware of when choosing your supplier so that you dont incur costly extras.
Before you agree to a contract make sure you ask these questions?
Are there separate audio bridging charges? this is the cost for your users to access the audio conferencing platform
Web conferencing session charges sometimes you may be charged a flat fee for users to access web conferencing services in addition to the per minute rates
General connection charges
Premium costs for toll-free/freephone access enables you to manage your conferencing costs better especially if you have home/remote users or if customers are dialling into a conference call. However, watch out for inflated charges for this service
Paper billing costs as there is administration involved in producing paper invoicing, there may be charges
User licence fees for web conferencing if you choose to take on a conference plan that includes monthly minutes be aware that you may incur inflated charges if you use more minutes than you have paid for up front
Operator assisted - check your rates before you agree to go ahead, these may be charged at a premium
Check your invoices carefully as some agreed rates may be variable
Currency fluctuations
Honesty is important in any supplier relationship. All our customers are rest assured that there are never unexpected additions waiting for them when they read their invoice. What you pay for is what you get.
Questions and Answers
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