Call Center Services India

Navigant Technologies Private Limited was founded in 2002 with the single mission of delivering a high quality offshore alternative to worldwide businesses looking to outsource. Navigant is a state of the art futuristic international contact center, providing CRM Outsourcing services by integrating people, processes and technology, to focus on the customer. Navigant brings together the best in people, process and technology to ensure delivery of the highest quality solutions. The Center has been handlingInbound and Outbound voice and web based outsourcing centerfor our customers across US, Canada, Asia and the UK, with a proven and highly redundant telecommunications platform.

We at Navigant provide the customized outbound services that includes direct telemarketing, order processing, up-selling/cross-selling, surveys & polling, enquiry management & fulfillment, lead generation, co-branding & affinity programs. Customized telemarketing services extend beyond answering customer questions. In addition to assisting the Client with their businesses, our dedicated telemarketers group will also track, report, and identify any on going operational problems, update user guides etc. Whether it is mass or target marketing, cost effectively depends on ability of tele-sales representative (TSR) to make more calls, more sales and convert more enquiries faster and with fewer busy lines. The database and call management network allows us to build telemarketing script, store prospect information, place outbound calls and recall result of each call. Predictive dialing selects prospective clients list and directs only those calls answered by live voices to our TSR'S. Others are rescheduled for later call- backs.

Outbound telemarketing is considered as one of the best medium to deliver a company's message directly to the prospects or customers. The direct call combined with follow up calls or emails have been found to make the telemarketing campaign more effective. The goal of telemarketing service is to generate sales. Sales are generated by directly contacting your prospects from a targeted demographic list and presenting your new product in a way that will appeal to people. This enables the business to keep in close contact with present and potential customers, increase sales and enhance business productivity with far greater efficiency

B2B / B2C Telemarketing

Telemarketing is the systematic, integrated use of the telephone and trained staff to communicate with existing and potential customers to maximize business profitability. Our telemarketing services can provide you with excellent return on investment. 

"B2B" is a call centre term for "Business-to-Business" whereas "B2C" refers to "Business-to-Consumer". 

Navigant's expertise in B2B telemarketing enables organizations to target companies and wholesales customers. This service is for those organizations interested in sheer volume of business and reduced customer service costs. We help you improve sales performance by delivering cost effective quality solutions, in any business area, across every continent, in any language. To out-perform your competitors, you must get the strategy and the planning right which comes not only with a non-scripted approach but substantial expertise in the market segment, possessed by Navigant.

B2C telemarketing has been a tried and tested methodology to get a better response rate from target Customers as it creates instant interaction and you no longer need to wait for your prospects reaction to media ads, etc. Telemarketing offers prospects an express answer to their questions which in turn helps them in their decision making.