Companies of All Sizes Use Cisco Unified Communications as the Solution

Cisco Systems ®, Inc. has proudly proclaimed that companies both large and small have embraced the Cisco Unified Communications system as the first choice solution for making their individual businesses more efficient as well as more productive through the use of Internet Protocol (IP) based communications.

Some of the companies that have discovered the difference that choosing this system can make include Warner Pacific Insurance Services, C.J. Hughes Construction, and JJ Food Service. They are in good company, as businesses of all sizes are seeing a good-sized return on their investment, and watching their output zoom, all thanks to their choice of the Cisco Unified Communications system. This systems based approach allows Cisco’s channel partners to see the affect such a plan can have on their business, and also gives them the opportunity to give their customers what they are looking for when it comes to a communications and call center solution.

The Cisco Unified Communications System first emerged into the business world in March of 2006. As an integrated collection of data, video, and voice applications, the system was made to enable businesses of every size to have the ability to transmit information more effectively, which would in turn cause these businesses to operate more efficiently.

Warner Pacific Insurance Services is a happy Cisco customer. This business is the employer of around 100 people, and 35 of these are committed telephone workers. Recently, this company decided to make an addition to its Cisco Unified Communications system. This was done to allow their employees to serve their customers faster and to display an even higher ratio of output to input for the company. Warner Pacific recently implemented the Cisco Unified Personal Communicator as well as the Cisco Unified Presence Server. This now allows Warner Pacific employees to have tools that take advantage of voice, video, and Web conferencing for communication with clients. This enables them to work more efficiently, and also saves the company money by reducing the instances of phone tag.

Michael DeDecker is network administrator for Warner Pacific Insurance Services, and is well pleased with Cisco’s Unified Communications. He has found that no guesswork is needed to communicate with the world using this system, and most people can be reached on the first calling attempt. The innate intelligence of this communication system offers the flexibility needed to enable productivity to rise.

C.J. Hughes Construction

Even a small or a medium sized business can derive many benefits from the Cisco Unified Communications system’s ability to be easily enlarged when the workload and the need arises. C.J. Hughes Construction, located in West Virginia, uses the power of Cisco Unified CallManager Express 4.0 and Cisco Unity Express 2.3 as their strategic advantage for their customer contact centre. They find that this system makes their business dealings a bit more streamlined, as well as making communications better. The system is available to them at a fixed monthly rate by a Cisco Premier ® certified and a Unified Communications Specialized partner. A managed service is perfect for a business of this size, for the company can have all the options that come with such a service without having to pay out the capital to implement the service. The IP phone with its screen display is especially handy, as it makes it much easier to attend to voice messages with the proper priority. Customer service needs are a snap with Cisco!

JJ Food Service Ltd.

This business has been a loyal customer of Cisco for quite some time. JJ Food Service Limited stands out as one of the top independent food distributors in the United Kingdom. They will continue their position in the top rankings, as an upgrade to the existing Cisco system left them with the tools needed to take advantage of the new abilities in the Cisco Unified Communications system.

Capabilities such as video phones that are easier to operate, Session Initiation Protocol support, also known as SIP support, and a wonderful new presence technology work together to allow this company to be more coherent. JJ Food Service Ltd. also has put the Cisco Unified CallManager 5.0 into distribution in all of its offices for voice services, and the Cisco Unified Personal Communicator is also in use for employees to improve their communication with each other.

The IT manager at JJ Food Services, Rif Kiamil, says that the company has long believed that the Cisco communications system has removed any boundaries that may be in between employees, partners, and customers, reduced the amount of money spent on communications, and has joined together data, voice, and video in such a way as to make the company continue to cohere.

Cisco Unified Communications is a mobile and a unified system that can be added on to at will. It is known to be helpful in the business world by allowing employees to zero in on the proper resources. The system includes many new capabilities, features, applications, and products. These include Cisco Unified CallManager, Cisco Unified Personal Communicator, Cisco Unified MeetingPlace, Cisco Unified Unity, Cisco Unified IP contact centre, and Cisco Unified Presence Server and Customer Interaction Analyzer.