Salem Hassan is a business marketing director for BreezeGoSEO.com, an Internet Marketing Agency. Salem writes on a wide spectrum of topics related to family, business, consumer best interests, marketing, and other related topics.
As your small business is growing in size and volume you may be considering hiring someone to answer your growing amount of phone calls. However, before you do there are several options to weigh out. Hiring an in-house receptionist can be a costly risk. First you have to take the time to interview several people for the job, then you have to take the time and money to train the new employee. However, once hired and trained they will be limited to working 40 hours/week and will of course need a lunch hour. Price comparisons show that having a live answering service rather than an in-house receptionist is on average about 1/20th the cost! Live answering services can be up and running for your business within 24 hours and will be available 24/7. The friendly agents are conveniently already trained and the service can guarantee no missed calls and will never take a sick day or a lunch break!
A live answering service can be hired to handle one aspect or all aspects of your calling needs. One of the most useful services that they provide is overflow answering. There are always certain times of the day when there is an extra-high call volume. It shows you have a healthy business if once in awhile customers reach a busy tone but extremely long wait times and extra rings may drive your customers to hang up and call your competitors. An overflow answering service can solve all that. With overflow answering any overflow calls you cannot answer during your peak times are sent to the answering service. The operators answer with your company name and abide any protocols you set forth.
The great benefit of having a live answering service is having all the luxuries of a receptionist at a fraction of the cost. One of the wonderful services provided is appointment confirmation. So as not to take time out of your busy day, the live answering operator can confirm appointments and reservations with your clients. Appointment confirmation is an ideal way to save you time and your business resources.
Live answering services also have a wide array of ways to get your phone messages to you in a speedy and convenient manner. The service is able to send you your call messages via the Internet so that you are able to access them whenever and wherever need be. The messages can also be sent through S.M.S. (Short Messaging Service) to your mobile phone. The service sends a text message directly to your phone with the message and the number ready to call so you never waste time looking up numbers. Your phone messages can also be sent through a fax service directly to your office fax machine and/or through and Email service directly to your inbox.
No matter what industry or service your business is involved in it is bound to benefit from a live answering service. Attorneys, medical offices and hospitals, service industries, funeral homes, and property management groups are among the industries that have already discovered the great advantages of this service.
For more information please visit www.AnswerPhoneUSA.com
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