Customer Service
Do you offer such great service that your customers offer to refer their circle of influence to you?
Excerpts from E-myth Revisited by Michael Gerber
The Entrepreneur asks how will my business look to the Customer.
The Entrepreneurial Model does not start with a picture of the business to be created, but of the customer for whom the business is to be created for.
To the Entrepreneur, the business is the product and the customer is the opportunity. If we do not know who we are for the customer, what our business means to the customer or who our customer is - then building a financially successful business could be impossible.
The point is how can you give great customer service to your customer, when you do not know who your customer is or what they want.
What is customer service?
Customer service is taking care of the customers needs (for the most part). What is not customer service? Not taking care of the customers needs (for the most part).
The reason why I explain what customer service is with a condition ‘for the most part’ is; there are a small percentage of customers that you do not want and you cannot make them happy or meet their need. ‘For the most part’ protects customer service from including those unwanted customers.
The majority of the customers are worth helping, it is just the few you need to stay aware from.
Do what your competition is not doing
We have a limited amount of time to connect, inform, excite and close the deal. If our business looks like all of the other businesses then it is a crap shoot as to who gets the customer. Do what your competition is not doing and do it a lot. Your competition is not following up with their customers.
That means their customers can become your customers as long as you do not do what they just did. Anyone can loss a customer, but it takes skill to keep the customer and get into their warm market.
If you have a business, you may want to consider hiring franchise janitors
By: Paul Ingersole | 09/12/2009If you have a business, you may want to consider hiring franchise janitors to take care of the cleaning tasks. There are a lot of benefits to doing this because it could cost less money than hiring a janitor to take care of things. And if you have a business that has limited operating hours, then that will make it worth it.
Custodians can actually get paid a good amount of money for what they do,
By: Paul Ingersole | 09/12/2009There are a lot of things that custodians are responsible for. They are the ones that make sure the place is as clean as it can be. They also repair any problems and help keep up with the basic maintenance such as replacing any light bulbs that may have gone dead. When it comes to custodians, they deserve a lot of respect and gratitude. Unfortunately, their job takes place so far behind the scenes that they don’t usually get the gratitude that they need.
Custodians are responsible for the upkeep of a building
By: Paul Ingersole | 09/12/2009It is important that every custodian has at least the basic custodian supplies. These include things like light bulbs and other tools that can do basic maintenance and cleaning supplies. But the type of maintenance items and cleaning supplies will have a lot to do with what is available but also will have to do with personal preferences. This is true for custodians who have been doing it for a while. They get set in their ways and want the supplies that they are used to.
If you want to find custodian jobs a good first step is to look in the newspaper
By: Paul Ingersole | 09/12/2009As with any other job, you will likely need to respond to job positions with a resume. Even if it is not necessary, the resume makes a good impression on your potential employer. This means that you may end up landing the higher up positions or get paid more. Both of these things are very positive. You want to be in management because it can help you learn essential skills. And also getting paid more is an extra bonus.
Consumer Protection in Medieval India
By: consumerdaddy | 09/12/2009This article explores consumer protection issues in Medieval India. Various highlights of the article include contributions by the Khilji Dynasty (Delhi Sultanate), Mughal Dynasty and other rulers in matters related to accountability, transparency, standardization and enforcement of consumer rights. This article is part of a series that examines the growth of the consumer movement in India along the historic timeline.
Freight shipping companies
By: Gurmeet Pahwa | 09/12/2009While describing the term “shipping companies”, all the companies that provide shipping solutions by any mode fall into this category, but the commonly understood is sea shipping companies.There are many companies which provide shipping solutions. Again, the solutions provided by the companies either have limited services on the means of transportaion or are have total end to end solution.
Vehicle leasing: know your options
By: brookepens | 09/12/2009Vehicle leasing, either by individuals or businesses, is becoming increasingly popular as a means of securing access to quality vehicles with consistent and modest monthly payments. For those considering going down the vehicle leasing route it is worth looking at the various schemes available.
The Many Facets Of Customer Service
By: white33445b | 09/12/2009Customer Service can make or break an organization or business. It is a way of showing your customers that you care for them and will be available to help them when they need your help.
The Six Laws of Advertising
By: Bryan Long | 06/02/2008 | AdvertisingThe Six Laws of Advertising happen whether you or I want them to or not. Follow the six laws and your bottom line will appreciate it.
Network Marketing - What is It?
By: Bryan Long | 15/01/2008 | Business OpportunitiesBrian Tracy said, “Fully 84 percent of sales in America take place as the result of word-of-mouth advertising. Some of the most important sales promotion sales activities are those that take place between customers and prospects, between friends and colleagues, in the form of advice and recommendations on what to buy, or not buy, and who to buy from.”
Success is in the Planning
By: Bryan Long | 15/01/2008 | Strategic PlanningBe the value it takes to achieve the success.
Build the Value
By: Bryan Long | 15/01/2008 | LeadershipIf you are not at your best in the marketplace, you won’t last long in the marketplace.
Keep Them Referring Others
By: Bryan Long | 15/01/2008 | Marketing TipsDo you offer such great service that your customers offer their circle of influence to you?
Keep Them Coming Back
By: Bryan Long | 15/01/2008 | Marketing TipsIf I bought something from your store today, will you remember to invite me back?
Congruent Media Shift
By: Bryan Long | 15/01/2008 | Marketing TipsThe point of the Congruent Media Shift is to create one single message with a specific desired end results that can be delivered through a multitude of media’s. Without knowing the desired end results the rest doesn’t happen.