 |
Discover Offshore Merchant Account's Six Cardinal Rules of Customer Service
Author: Bailey Thompson  | Posted: 27-09-2007 | Comments: 0 | Views: 9 | Rating: (50)  (?) 
Every high risk merchant, or any other kind of merchant for that matter, who has an offshore merchant account or any kind of merchant account, or even those who still don't have one, knows in their hearts that a very crucial factor in the long-lasting life of their businesses is to have positive customer satisfaction ratings. If there are no customers, then no matter how established the business is, it will all come down to a close.
Many articles have been written, so much tips have been offered on how to achieve on making your customers contented and satisfied over your product and services. If your satisfaction ratings are up, then your customer retention will be consistent. If your satisfaction rating are up, you can attract new customers through your regulars who'll speak only high praises of you.
Hall of fame
Well, these aren't actually rules. But tried and tested strategies on dealing with customers to make sure that the next time they'll visit will be to buy, not to argue. That the next time that they'll call for a supervisor will be to commend not to downgrade. As an offshore merchant account holder, yo should be able to sink these all in.
I. People come before paperwork
I know, we all have documents to prepare, presentations to draft, proposals to submit, and all other black and white forms to fill up. But the most important thing is your customers. Make them your first priority. Know you'll say that, obviously they have always been your number one on the list. But is this truly what you or your staff practice?. Give it a thought.
II. Don't rush the customer
Talk about being physically present but not actually being there. This happens when you have another million things lined up at the back of your mind. Make it a point to make them feel like they are the customer of the day, that you're just fresh from opening every system. When they feel that you're rushing them, they'll think you don't want them around. Need to tell what happens next after that?
III. Be friendly before you know who it is
Admittedly, there is a group of regulars, whom you truly adore in a business sense, who gets in our nerves due to their never-ending arguments regarding the same topic. No matter how hard you serve them the best way you can come up to, they'll still find something to put their finger on. But be careful in getting used to this for you may end up branding your customers ,that you will not end up making false assumptions in treating an incoming customer.
IV. Don't be too busy to be nice
Even if you so many things to do with so little time, this is not an excuse for to be oblivious, to put it mildly, to your customer's inquiries. You basically work to give them a better service, not to keep files. Well, you also have to that, but get someone to that for you.
V. Don't use military language on civilians
Use credit card instead of plastic. Visa or Mastercard instead of credit card processor. Talk to them using universal terms. Leave the company jargon between you and your staff.
VI. “There ya go” isn't “Thank you” and “uh-uh” isn't “you're welcome”
Now, this isn't opposing the previous rule, but just saying in another context. Being polite and friendly to your customers means treating them in a professional way. Using thank you and you're welcome is part of being professional. Again, leave this between your staff or close pals.
Customer first
At the end of the day, these rules all come down to making your customer your number one thing in mind. No need to stress it right? Hard to make them completely satisfied, they'll always want more and more. But hey, there lies the challenge to be better and be more competitive, right? When yo have happy customers, you'll be a completely satisfied offshore merchant account holder.
Rate this Article:
Current: 5 / 5 stars - 2 vote(s).
Article Source: http://www.articlesbase.com/customer-service-articles/discover-offshore-merchant-accounts-six-cardinal-rules-of-customer-service-222150.html
About the Author:Bailey Thompson works as a freelance financial consultant for an international investor relations company. Has been a freelance correspondent for business magazines specializing in offshore merchant account services. On the side, is also an antique dealer, with background on offshore merchant account, is currently testing it's waters by setting up an offshore merchant account in a bank somewhere in the European continent.
|
Submitting articles has become one of the most popular means of generating quality backlinks and targeted traffic to your website. Join us today - It's Free! |
|
Related Articles
Inbound Telemarketing Strategies in Dealing With Irate Callers
By: Bailey Thompson | 08/10/2007 | Customer Service
The business of inbound telemarketing poses quite a number of challenges. One of the challenges of every inbound telemarketer is dealing with irate customers. Crossing paths over the phone with this group of customers is inevitable. Reasons why they turn ballistic are varied. Some have valid demands, others are just easily angered, some unintentionally lash out their frustrations in life in general.
Using Buttons and Badges to Increase Customer Service and Business at a Restaurant
By: Greg Allison | 29/10/2005 | Advertising
In the food-service industry, advertising is critical. There are many ways to use buttons and badges in this industry. When the advertising budget is tight, a button maker will expand those precious dollars.
Tips to Avoid Business Failure
By: Tom Perkins | 09/02/2006 | Management
There are many reasons why businesses fail. Most can be overcome if you just take the time and fine-tune your business. See how your business might be able to improve.
Six Sigma And The Customer
By: Tony Jacowski | 24/04/2006 | Management
The customer centric focus of Six Sigma methodologies cannot be sidelined for any reason whatsoever.
Answering Services Help Make Customer Care a Top Priority
By: Tom Sample | 07/07/2006 | Communication
A 24-hour answering service can really help any business make sure the personal touch isn't overlooked.
Listening for Dollars- Customer Complaints Create Profit
By: Mary Sandro | 09/10/2006 | Customer Service
Customer complaints are like medicine. Nobody likes them, but they make us better. Actually, they are probably more like preventative medicine because they provide advanced warning about problems. Financial statements, in contrast, provide a historical perspective. By the time problems manifest in the financial statements, forget the medicine. It's time for emergency surgery.
Are There Real Customer Service Jobs at Home?
By: Stephanie | 04/12/2006 | Home Business
The work at home world is full of scams. However, real customer service jobs are out there.
Why Productivity?
By: Morgan F Bryan | 12/02/2007 | College and University
This article is intended to identify portions of our educational system which to not teach the disciplines needed to make enterprises effective and employees successful within them. This process benefits the enterprise by making it more competitive because of lower operational costs and improves the worker's morale by establishing improved working conditions.
Got a Question? Ask.
Ask the community a question about this article:
Frequently Asked Questions
Saying no to customers
By: Patty | 04-06-2008
How do I say no to a customer without losing them as a customer? We manufacture frozen specialty foods & make over 1200 varieties & we are asked each day to produce something slightly different. We say yes to the requests that are feasable, but, about 10% of the time must say no. Some are understanding but, many of them are not and make us feel that we have let them down. Please advise. Thanks!!
Automated customer service
By: ManuelGarcia | 17-11-2007
Hi, I am looking for reliable articles that will give me some information about automated customer service. Can someone pls provide me with a website? Thanks Manuel
Customer service
By: rubyc | 21-10-2007
what is customer service
Give an example of when u had to deal with a ...
By: mayreeder | 23-07-2007
give an example of when u had to deal with a customer that was upset
Can you provide an example of when you provied ...
By: aisha80 | 10-07-2007
can you provide an example of when you provied excellent customer?what was the situation?what did you do and what was the outcome?
Q&A Powered by: 
Latest Customer Service Articles
How to Find Great Sushi
By: 10x Marketing | 25/07/2008
Do you need a Japanese translator to find great sushi? No! Just follow these steps to find the best sushi in your area.
Mogul Energy Announces Sea Dragon Energy Inc.‘s Ipo
By: atomxiao | 25/07/2008
The common shares of Mogul Energy are quoted on the OTC Bulletin Board (OTCBB) system under the symbol 'MGUY,' and the Frankfurt Stock Exchange ("FSE") under the symbol 'BKX'. Further information concerning Mogul Energy can be found in the Company's filings with the U.S. Securities and Exchange Commission (http://www.sec.gov).
Forward-Looking Statements:
The common shares of Mogul Energy are quoted on the OTC Bulletin Board (OTCBB) system under the symbol 'MGUY,' and the Frankfurt Stock Exch
The Weighty Burden of Anticipating Customer Needs
By: Kirsty Dunphey | 24/07/2008
Find the way to say yes to your customers, instead of no, don’t or can’t.
Rain Bird Rain Sensor
By: Kathleen Chester | 23/07/2008
The Rain Bird RSD Series Rain Sensor is extremely durable and visually pleasing. It is apt for residential complexes and also for commercial places.
Logo Reference Materials
By: Robert Johnston | 23/07/2008
If you have decided to design your own logo but aren’t sure where to start or if you can’t come up with any ideas, here are some resources that will educate and motivate you.
Learning Forex Trades
By: itmar | 23/07/2008
This article is for the traders who want to make some bucks from forex trading. Before you learn more about forex trading, out of 10 traders 7 persons keep losing money in this market; and the rest work freely from their house and earn millions. Rest 30% might be those with insider news, or those with forex trading skills and knowledge.
Understanding the Nanaimo Real Estate Market
By: Gary Bowen | 23/07/2008
Nanaimo is the real estate market provides exceptional options for investors and residents. Location of Nanaimo is good with its huge appeal for professional, tourists, retirees, artist, tourism associated- business & enthusiasts. They require for authentic property in this city is kept by Nanaimo's status just as gateway of Vancouver Island. The opportunity of eco tourism can't be hyped, with global visitors. Millions of the visitors are drawn to unbelievable power of west coastline beaches.
Preparing Your Home for Sale
By: Gary Bowen | 23/07/2008
The purchase or ownership of a house is a greatest investment that you make in your life. There are many beautiful areas in Nanaimo. Campbell River grows formwork of miners, fishers and foresters. Giant Mountain, beaches & vistas surround it. Campbell River is really astonishing place to work and live. It is a hub for tourism, shopping, arts and industry. Campbell River is a gateway of courage & adventure.
More from Bailey Thompson
Inbound Telemarketing Strategies in Dealing With Irate Callers
By: Bailey Thompson | 08/10/2007 | Customer Service
The business of inbound telemarketing poses quite a number of challenges. One of the challenges of every inbound telemarketer is dealing with irate customers. Crossing paths over the phone with this group of customers is inevitable. Reasons why they turn ballistic are varied. Some have valid demands, others are just easily angered, some unintentionally lash out their frustrations in life in general.
Playing With Luck With your Lottery Merchant Account
By: Bailey Thompson | 20/09/2007 | Business
Venturing into operating a lottery business seem ideally convenient, but when you go to a bank to apply for a merchant account to be able to get lottery bets through credit card payments, a different scenario comes in. Delving into the world of lottery is a good pale to start understanding the reasons why it's close to anything but perfect.
Risking Then Losing : Reasons Why your Merchant Account Application Was Denied
By: Bailey Thompson | 10/09/2007 | Finance
All of us feel bad when rejected, and more or less, go through moments of anger and sadness, especially if you really worked your hardest. You are already taking more than the usual risk if your business is already classified as high risk such as adult, travel, pharmacy, escort service, dating service, telemarketing, high volume, and multilevel marketing. But, there will come a time that you'll feel alive and again, and at that moment, how do you bounce back?
Offshore Merchant Account's Guide to Protecting your Online Reputation
By: Bailey Thompson | 10/09/2007 | Finance
If you have a high risk business that has an offshore merchant accounts, how the consumers see them is crucial to keep the money comin' in.
The internet can make or break your business. When you have a high risk business such as adult, escort service, telemarketing, travel, online pharmacy, multimarketing, or high level, and the like, the effort to make it look good is twice as compared to those belonging to the low-risk category.
Overcoming the Stages of Grief of Denied Merchant Account Applications With an Offshore Merchant Account
By: Bailey Thompson | 13/08/2007 | Finance
Getting turned down in every application is always kinda hard to take in, especially if you worked really hard for that endeavor. As just in the case of high risk businesses, such as adult, dating service, escort, escort service, telemarketing, travel, high volume, and multilevel marketing, reading the mark , “denied” on the merchant account application is totally unfortunate.
High Volume Merchant Accounts - Avoiding your Business to Blow Off Into Nonsense Proportions
By: Bailey Thompson | 02/08/2007 | Finance
Your monthly sales are up. The demand of is growing, so you produce more. You're on top of the world. What's next? A high volume merchant account.
If your business has monthly volumes costs more than $10,000, then your business is considered as high volume.
Paying your Offshore Merchant Account Dues
By: Bailey Thompson | 26/07/2007 | Finance
Setting up an offshore merchant account not only involves paperwork but also certain fees as well. It would be ideal if there is such a set up that is virtually free, which some merchant account providers do offer. But for offshore merchant accounts, there will always be fees involved.
Myths About Offshore Merchant Account
By: Bailey Thompson | 12/07/2007 | Finance
When you hear the term, Offshore merchant account, or just the word offshore, what initially comes to your mind? Suspicious. Somewhat illegal. Sounds paranoid, isn't it? Don't worry. It's just but normal to be cynical about this. We have watched in movies businessmen being arrested because of having a “hidden” offshore merchant. But in reality, an offshore merchant account isn't as bad as it seems.
|
|
Business 
