Free for the Giving: the Best Things in Service Situations are Often Free

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Got a Question? Ask.

Saying no to customers
By: Patty | 04-06-2008
How do I say no to a customer without losing them as a customer?  We manufacture frozen specialty foods & make over 1200 varieties & we are asked each day to produce something slightly different.  We say yes to the requests that are feasable, but, about 10% of the time must say no.  Some are understanding but, many of them are not and make us feel that we have let them down.  Please advise.  Thanks!!

Automated customer service
By: ManuelGarcia | 17-11-2007
Hi, I am looking for reliable articles that will give me some information about automated customer service. Can someone pls provide me with a website? Thanks Manuel

How can I set different ringtones on different ...
By: tayals | 31-10-2007
how can I set different ringtones on different contact list

Customer service
By: rubyc | 21-10-2007
what is customer service

Give an example of when u had to deal with a ...
By: mayreeder | 23-07-2007
give an example of when u had to deal with a customer that was upset

Can you provide an example of when you provied ...
By: aisha80 | 10-07-2007
can you provide an example of when you provied excellent customer?what was the situation?what did you do and what was the outcome?

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Air Hammers: Pneumatic Tools Working @ Thousand Times Per Second
By: Smit Mathur | 19/07/2008
Any tool kit used by craftsmen is always incomplete without Air hammers. Air hammers are pneumatic tools that work on the principle of using air which is highly pressurized. Air hammers are used for shaping, smoothening, digging and cutting purposes. 

Pamper yourself With Manly Accommodation
By: Smit Mathur | 17/07/2008
Manly accommodations are positioned near one of the most loved beached of the world- Manly in Australia. The Manly beach bungalows are known for their extensive package services which are available at reasonable prices. Manly accommodations can make your visit to Manly truly special.

The Entertainment Directory
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Life After Foreclosure: Michigan Foreclosure Recovery and Rebuilding Credit
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Life after foreclosure is a difficult time; you have just lost your home. Perhaps you’re living with family or renting an apartment. You may have lost a lot of your belongings for lack of storage space or inability to move them. Living conditions vary for those who recently went through foreclosure.

How to Deal With Rust?
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Rust prevention products & Rust inhibitor are available with quality testing from Rust Bullet so that your valuables are saved from Rust. As Rusting is very common for all types of iron, one can rely on Rust Bullet

Voicemail Service Benefits
By: D. Adams | 15/07/2008
With the rise in technology, the way we communicate has become more efficient and diverse. Traditional answering machines have been replaced by voicemail services. Complimented by a broad range of features, a voicemail system now can accommodate many different types of operations, allowing a business to run more efficiently while growing.

Is the Golden Rule a Formula for Success?
By: Bob Hettel | 15/07/2008
So many businesses that we speak to proclaim to do business based on the golden rule, yet many are not nearly as successful as they would like to be or expect to be. Is this really a business strategy or as mom said "they are words to live by"?

How Important is Security Training to Children at Home
By: OSHIK AMIGA | 14/07/2008
Security is the major concern in today’s world. Where there is always threat for having anything anytime for that security is must. Proper security enables to fight with odd circumstances. Security is major concern for all. Especially when security comes of home and people living at home.

More from Craig Harrison

Stop Slingin' Slang! Prospects and Clients Leary of Loose Language
By: Craig Harrison | 23/11/2007 | Ethics
Professionalism counts in the work world. Slang is a shortcut that suggests excessive informality and lack of appreciation for the workplace setting and expectations.

From Told to Sold! Leverage your Stories to Resonate With Prospects and Customers
By: Craig Harrison | 23/11/2007 | Sales
Stories connect! And they connect deeply, often stirring us emotionally at a heart level. That’s what makes them memorable, and powerful as a sales tool.

Forget the Fockers…meet your Customers!
By: Craig Harrison | 27/09/2007 | Customer Service
To ensure customer retention - Treat them like beloved family!

Signs of Service: Master "sign Language" to Communicate With your Customers
By: Craig Harrison | 27/09/2007 | Communication
Give your customers confidence to find what they're looking for, without effort, exertion and frustration.

Who's in Charge of your Meeting?
By: Craig Harrison | 31/08/2007 | Business
As the facilitator, leader or organizer of the meeting you are ultimately responsible for everything that does & doesn't happen in your meeting. Here are 7 things to do before you hold your next meeting.

Tag Lines Tell a Tale of One's Occupations
By: Craig Harrison | 09/07/2007 | Sales
To set yourself apart from the crowd, cast your profession in its most ennobling light & focus on the benefits of your work as they accrue to others. Here’s How.

Orchestrating your Leadership
By: Craig Harrison | 09/07/2007 | Leadership
Are you a leader in training? Orchestrating your leadership can help to hone your leadership skills. Here’s How.

Improve Customer Rapport With Improv!
By: Craig Harrison | 24/06/2007 | Sales
Looking for ways to improve rapport with customers, clients & prospects…cast your gaze to improv — improvisational behavior. Here’s how to Impress…through improv!