How Live Chat can be useful for Open Source Software
How Live Chat can be useful for Open Source Software
If you have ever tried to reach a particular section over the phone then you know how frustrating it could be. The system will ask you to go via the tedious process of phone menu and yet waiting for long to reach the operator. This highly irritating process usually leads the customer to abandon the phone without getting proper info. This holds equally true for website owner owning online business and open source websites. Where the customers are usually confused of how to go about shopping or getting source info and the query needs to be answered instantly. Fortunately, gone are those old ways of offering service to customer via phone and email, today web has introduced Live Chat Software for online business owners. Such live help are best options that give higher level of customer satisfaction and service.
There are various ways live chat system can help e-commerce sites, but not many are aware that live help can do wonders to open source websites also. Open source software is nothing but a program which is given away with source code for free to view, built, edit, and modify if necessary. Most prominent type of open source software is Linux, Open office, and Android. Well-known example of open source websites is WordPress, and GIMP, where the source can be edited and modified according to user's imagination. Open Source is not same as closed source and is usually licensed under the GNU License agreement. Following are few ways how live chat can be useful for open source software.
Quick Installation – Usually a good live chat support will require a registration followed by few steps and downloading the software. So installing the software is definitely hassle-free for site owner. Further most live chat is free to customize with your website needs, so you can modify most of the things to your requirements.
Instant Help – Once the live chat is installed your operator is ready to offer instant help. Usually when a customer visits any open source website he/she could get confused on where to download the software and how things work. Here the customer might seek help and if the operator is available to serve the customer instantly, it can be very useful to user.
Real Time Feedback – As your site is offering open source software it is necessary to check visitors and get their feedback. Customer can chat with the operator of your site to give their feedback about the software they are using. Both negative and positive feedback will help you improve on your source. Further an operator can initiate a chat with "proactive chat" feature to get customer feedback. Other option live chat offer is "post chat survey" where customer can fill in and express how he felt about the same.
Monitor Multiple Site Visitors – This is an amazing feature you will get when you buy live chat software. With "monitor multiple site visitors" option you are allowed to chat with visitors from various website from one single account. That is if you have many open source software website, you are bound to receive query from all website, and with this option one single operator can handle customers from all your websites.
Spam Filter – You know the pain of spam mails if you own an online business or open source website. But with live chat software you can avoid them as it comes with authentication option. So whenever an email id is received by your website a verification mail would be sent to the sender to ensure of genuine mail and it approves only after the sender verify the same. So you can get rid of spam mails if you install a live chat that comes with spam filter feature.
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