You: Hi, Sir / Ma’am welcome to “your store name”, is there something I can help you with today?
This straight forward question is effective and to the point. I believe that asking a question about how you can help begins showing that you are placing their needs before your own, which is extremely important.
Customer: Sure, I’m looking for some flowers for my wife. She’s been a little under the weather.
Customer communicates their needs to you.
You: I’d be glad to help you make your wife feel better. My name is Joseph. May I have your name?
You communicate that you understand their needs. It may be good to phrase this in the form of a benefit. It is OK to tell them your name and get theirs.
Customer: Tom Moody.
You: Thanks, Mr. Moody. Sheila Jackson runs the floral department. If you’d walk this way, I’ll show you. Walks. Sheila, Mr. Moody is trying to cheer his wife up with some flowers, do you think you could help him find something nice?
You are letting your customer know how you will be helping them. You could also make sure that you communicate your customer’s needs to any other employees that will be involved. Or would you rather hear, “There’s a lady in the floral dept. She’ll probably be able to help you.”
Sheila: Sure, I know just the thing Mr. Moody.
You: Have a nice day, sir.
I hope this article about How to greet a customer in a retail store helped. If you are looking for more info, please look us up.
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This is not a question, just a warning. Although Quickbooks sells its Premier Retail Edition as a great tool for retailers, it is quite the opposite. I have been using Quickbooks for my retail store for only 3 years, when I ran into the problem of only being able to have 14,500 items on my inventory list. The limit of 14,500 items is just an unfathomable joke when you are in retailing. Because we continually have changing merchandise, it does not take long to acquire 14,500 skus. "Can't you delete items you no longer carry in your store?", one might ask. No, is the absolute answer. Once an item #, or sku, is used in an invoice, purchase order, etc, you cannot delete it. Here's the good news.....now Quickbooks has you at this point. You can choose to pay them $3000.00 for "Enterprise Solutions" to have an unlimited number of items or supposedly purchase their Point of Sale programs, which may, or may not give you unlimited skus (I haven't tried it yet, but am now forced into it). This also applies to Quickbooks Pro. I just thought I would pass this on to anyone considering Quickbooks for their "retail needs".
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