Mike Thompson
Live Admins
http://blog.webgreeter.com/index.php/2008/04/17/isps-utilizing-live-customer-support-services/
Live customer support services are being utilized by almost every online business now! ISP’s are being heavily dependent on good live customer support services too, specially in UK.
At LiveAdmins, To provide good live customer support servicesfor online businesses, our Live Operators undergo training suitable for the roles they are assigned and completely act as employees of the businesses they are working for. Live Admins also supply Live Chat services to a site that provides ISP ( internet service providers). The job of Live Operator for this site calls for a very thorough and detailed training program to familiarize the Live Operators with the technicalities associated with the subject.
Website visitors want quick and the right kind of information and that necessitates the right kind of training. Our Live customer support Operators have all the knowledge regarding the product/services and the model of the businesses for which they work. When a Live Operator is not well versed with the product/service knowledge, then a delay in responding to visitors’ queries and providing incorrect information is inevitable, both of which succeed in losing potential customers. The right kind of education and coaching is, therefore, necessary for Live Operators to execute their jobs effectively.
In this instance, the Live Operators are trained in such a manner so that they can skillfully handle customers’ questions such as, “does the site provide mail forwarding service?”, “what are the connection charges, can you change the tariff?” or “what are the contract details, can the conditions change?”. To answer these questions, the Live Operators need to know the business inside out.
Our Live Operators are completely familiar with the services provided by the website and can confidently handle questions concerning these services. As mentioned before, the Live Operators need to familiarize themselves with all the technicalities associated with the subject for this job. Therefore, the Live Operator is someone who has more than a basic IT knowledge. This is so because Live Operators for this site are constantly asked questions such as “can the ISP set me up with my own domain name and provide web space on their server?” or “what security options does the ISP give?”. All this would be gibberish to a layman, which is why the right kind of training is essential.
- Related Videos
- Related Articles
- Ask / Related Q&A
BPO Services in Vishnu Solutions
By: Jack Morkel | 09/07/2009Vishnu Solutions was established by Bajoria group of Industries who diversified their business plan from Finance and Agric-Sector to BPO services. Through our end to end services we aim to provide outsourcing solutions via integrated IT solutions.
Make Your Business More Profitable and Professional with a Hosted IP PBX Phone System
By: Jason Hewett | 09/07/2009A small business generally does not have the capital to purchase what is customarily known as a PBX system. Not only are such systems expensive, but the on-site hardware requirements can be a real hassle. This is the reason why so many small businesses, especially those that are just starting out, decide to meet their communication needs with a hosted IP PBX phone system.
Vishnu Solutions a leading BPO Company
By: Jack Morkel | 08/07/2009Since last two decades, BPO Companies are making their marked presence felt by incorporating young, inexperienced, English speaking, low cost executives who are trying to make some good, money straight after their college life.
Inbound Call Center SoftWare
By: srijan dey | 08/07/2009Due to the current economic situation, Virtual Call Centers have become in tremendous demand. Virtual Call Centers are great “recession busters” mainly because they help companies save extensive amounts of money and also help employees by allowing them to work at home.
Steel buildings-A brief story
By: manoj | 07/07/2009Steel buildings have been a viable building option for quite some time now. It is this specific building material that has paved the way for the existence of towering high rise buildings as we know them today. Steel buildings have been a widespread solution since World War II, when the first Quonset hut was introduced to the public. Most of the steel buildings that you could find during most of the 20th century were intended as hangars for aircraft, garages, barns, and warehouses. This article i
Looking For Steel Buildings-The Best Value for Your Money
By: manoj | 07/07/2009With this increase in popularity, it seems as though more and more steel buildings companies are entering the marketplace which makes a customers purchasing decision a bit more time consuming and difficult. This article can help you to select a good steel buildings company.
Help! My Call Center Services Are Out Of Control!
By: P. Sigmondsen | 07/07/2009In the beginning of my bead and embroidery supply business, it was just me. I did everything and anything that had to happen. I took the calls from happy and unhappy customers, I placed the orders, I stocked the shelves of my tiny store in the tiny out of the way plaza. You name it, I did it. And there were times back then that I was so scared that I would never see a customer walk through the door.
7 Rules to Survey Success
By: Jenny | 07/07/2009The key to the success of any business is to understand its customers. Follow these 7 rules and get the most out of your customer satisfaction surveys