Open a Dollar Store - Does Your Store Pass the Customer Service Test?

When you open a dollar store you soon discover there are so many different, yet important aspects to the business.  There are so many responsibilities that must be dealt with on a daily basis that it can be very difficult to get them all covered.  Still other duties might come up weekly or monthly.  Yet they are often just as important.  One of the most critical responsibilities you face is customer service.  This is a 24x7 duty that cannot be forgotten even for a moment.  In fact it is among the most critical responsibilities you are charged with handling.

When you open a dollar store, success in the customer service arena involves not just your performance, but also that of every employee.  In this article I will present 4 critical questions to ask as a test of your overall customer service performance.  So let’s get started.

1. How skilled and competent are you and your employees at providing memorable service to each and every customer?  It is important to offer every new employee customer service training during their initial job orientation.  Be sure to set clear expectations regarding customer service at the same time.  Experienced employees should receive periodic reminders, updates and reinforcement through daily feedback and in writing on their performance reviews.  .

2. Is there true commitment, caring and satisfaction associated link to your business?  One of the real keys to becoming successful at customer service revolves around having a commitment and caring about the job, company and your work.  No matter how hard you try, if you or your employees are unhappy it will be reflected in the overall quality and success of your customer service.

3. Do you and your employees take deep pride in providing outstanding professional customer service at all times?  As mentioned above, when you open a dollar store with plans for success, you are committing to providing only the best of customer service.  Be sure to reward those employees who role model exactly the customer service you wish for your business.  Don’t forget there is great power in you role modeling outstanding customer service at all times as well

4. Let’s finish with the most important question of all.  How well do you and your employees meet the responsibility of providing outstanding customer service?  It is critical that each and every customer who comes in contact with your business receive the same high-quality customer service.  If there is less than top-quality customer service provided, overall satisfaction is jeopardized.

If you plan to open a dollar store know the quality of your customer service helps to determine your overall success. The measure of customer service includes many metrics.  Customer complaints and how they are handled is certainly to be included.  More positive measurements include customer retention, average sale size, sales volume, the number of sales transactions and frequency of customer visits.  Don’t forget to examine word-of-mouth referrals from existing customers as well.  These and others metrics provide the numbers to support your overall level of customer service performance.

To your dollar store business success!