John Wilson, Manager Marketing, Liveadmins LLC
http://www.liveadmins.com
Personal selling always has one main intention: sales (or repeated sales). Usually, it is "face-to-face" communication between the salesperson and prospective consumer. Enter World Wide Web and personal selling is changed forever. The initial notion that the Internet is a medium which will not require any human interaction and consumers will just buy from machines has been proved wrong - by the ever increasing demand for customer service from the online consumer.
As the Internet marketplace becomes increasingly global with each passing day, the
Traditional definition of personal selling has changed. But whoever thought that personal selling with each prospective consumer is a phenomenon of a Utopian World? Thanks to Live Chat with personalized greetings and messages with the Live Sales Agents, it is no longer a concept too far in the future. It is already happening!
A Live Sales Agent on your website can greet visitors and once a Live Chat is initiated can tactfully start personal selling. It is a one-on-one personal experience for the customer in the so assumed impersonal world Online Buying and a one-on-one chance for the Agent to target a single individual for personal selling your product or service.
Personal Selling is best utilized by companies which sell services or products requiring display, explanation or personal trust. For example, websites that sell exercise equipment can benefit greatly from the presence of a Live Sales Agent who can explain the displayed product, its functionality, how and when to use it and can even add the personal trust element by saying something like, "I have used that machine, and trust me ... that's the way to go for great abs". Or, on the other hand, products or services that need demonstration can benefit greatly from online personal selling.
The internet can be a very difficult place to sell High Touch or High Taste/Smell products. But for those web sites that do sell High Touch products like rare fabrics, clothes, accessories or High Taste products like fine varieties of chocolate or champagne can make use of the personal selling advantage of Live Chat. The Live Sales Agent on such a website can exploit the element of trust in a Live Human and, depending on his/her capabilities, do some excellent personal selling.
- Related Videos
- Related Articles
- Ask / Related Q&A
- How To Increase Online Sales With Live Customer Support
- 5 Tips to Effectively Increase Your Website Conversions Using Live Chat Support
- Live Chat Support Software and Outsourced Customer Support Services
- Live Chat Support Tool Can Provide Instant and Speedy Customer Support
- Live Chat Support
- The Wonders of Live Chat Support in Outsourcing
- How to Improve Online Sales
- Demon'S Cycle Announced Implementation Of Live Help Support On Company Website
BPO Services in Vishnu Solutions
By: Jack Morkel | 09/07/2009Vishnu Solutions was established by Bajoria group of Industries who diversified their business plan from Finance and Agric-Sector to BPO services. Through our end to end services we aim to provide outsourcing solutions via integrated IT solutions.
Make Your Business More Profitable and Professional with a Hosted IP PBX Phone System
By: Jason Hewett | 09/07/2009A small business generally does not have the capital to purchase what is customarily known as a PBX system. Not only are such systems expensive, but the on-site hardware requirements can be a real hassle. This is the reason why so many small businesses, especially those that are just starting out, decide to meet their communication needs with a hosted IP PBX phone system.
Vishnu Solutions a leading BPO Company
By: Jack Morkel | 08/07/2009Since last two decades, BPO Companies are making their marked presence felt by incorporating young, inexperienced, English speaking, low cost executives who are trying to make some good, money straight after their college life.
Inbound Call Center SoftWare
By: srijan dey | 08/07/2009Due to the current economic situation, Virtual Call Centers have become in tremendous demand. Virtual Call Centers are great “recession busters” mainly because they help companies save extensive amounts of money and also help employees by allowing them to work at home.
Steel buildings-A brief story
By: manoj | 07/07/2009Steel buildings have been a viable building option for quite some time now. It is this specific building material that has paved the way for the existence of towering high rise buildings as we know them today. Steel buildings have been a widespread solution since World War II, when the first Quonset hut was introduced to the public. Most of the steel buildings that you could find during most of the 20th century were intended as hangars for aircraft, garages, barns, and warehouses. This article i
Looking For Steel Buildings-The Best Value for Your Money
By: manoj | 07/07/2009With this increase in popularity, it seems as though more and more steel buildings companies are entering the marketplace which makes a customers purchasing decision a bit more time consuming and difficult. This article can help you to select a good steel buildings company.
Help! My Call Center Services Are Out Of Control!
By: P. Sigmondsen | 07/07/2009In the beginning of my bead and embroidery supply business, it was just me. I did everything and anything that had to happen. I took the calls from happy and unhappy customers, I placed the orders, I stocked the shelves of my tiny store in the tiny out of the way plaza. You name it, I did it. And there were times back then that I was so scared that I would never see a customer walk through the door.
7 Rules to Survey Success
By: Jenny | 07/07/2009The key to the success of any business is to understand its customers. Follow these 7 rules and get the most out of your customer satisfaction surveys
Personal Selling Through Live Chat
By: John Wilson | 18/03/2008 | Customer ServicePersonal selling always has one main intention: sales (or repeated sales). Usually, it is "face-to-face" communication between the salesperson and prospective consumer. Enter World Wide Web and personal selling is changed forever. The initial notion that the Internet is a medium which will not require any human interaction and consumers will just buy from machines has been proved wrong - by the ever increasing demand for customer service from the online consumer.
Ten Cost Saving Tips on Returnable Packaging
By: John Wilson | 17/01/2008 | BusinessYou will find the tips in this first section to be useful in saving money regardless of the specific Returnable Packaging you decide to use. Keep them in mind throughout your packaging purchases.