Profit And Productivity Multiplier –Predictive Dialers

Predictive dialer is a call center solution that has enhanced productivity of agents manifold by saving on their precious time. It has liberated agents from tedious process of selecting and dialing a number, listening to busy signals, wasting time on wrong numbers or answering machines.
Step ahead from auto dialers that merely dial the numbers, predictive dialers only connect agents to calls that are actually answered by people and thus save time and open an opportunity for agents to give their product presentation for more clients. Besides in case of inbound call centers , as soon as a customer calls, Automatic Call Distributor, acting on the instructions given to handle the call, distributes it to agents or IVR response system after filtering on factors like number of the caller, country of origin, agent availability, agent with special skill set among others. A call reaches live agent only when the query is complicated, otherwise the calls are transferred to Interactive voice response (IVR) , where the query of customer is smoothly resolved by directing him through various menu options via pre-recorded messages.
An ideal prediction about ‘when to dial’ is made by predictive dialers using a complex mathematical formula. It also takes into count many factors like the average phone call length, average number of rings before a customer picks up the phone, percentage of dialed phone calls that are answered, average length of talk time on each phone call, number of telemarketers using the system and desired abandonment rate.
The technology that works behind predictive dialers is completely computerized. The dialer is connected to multiple agents and has several outbound lines. It calls several numbers in one and predicting time ensure that telemarketer and customer get connected without any wastage of time on either side. Christened as a blessing for telecallers, predictive dialers are a great help when it comes to keeping phone calls, leads and appointments in order. Besides, they are a blessing for a customer who gets the desired information quickly.
A basic system is ideal for call centers that just wish to increase the productivity of telecallers and they need not spend extra money and opt for predictive dialer with advanced features. But then, large call centers often wish to have all possible advantage. They can install predictive dialers with digital recording, IVR, branched scripting, in-depth reporting abilities, inbound/ outbound/ blended features, wage calculators, etc. It has been proved time and again that companies that have opted for predictive dialers have increased their sales and live contacts by 300 per cent., besides with them companies can run multiple campaigns simultaneously.