Quality Management System
A robust quality management system that promises reliable and consistent service delivery
Our quality policy is derived from our value system of being reliable and consistent in all client engagements. The quality model is designed to cater to the dynamic business transformation environment. We diligently manage all projects and apply process and system thinking to deliver the best possible outsourcing solution; which will optimize the client business operations and enable clients to reach difficult targets.
Consistent quality and ongoing improvement is the keystone of all projects at Invensis
We make sure, our clients find Invensis as the right partner while outsourcing their business processes to us. Our high quality services mitigate the risk-factor in the offshore engagement. Total transparency with the client, clearly documented processes, continuous performance evaluation, process improvement, benchmarking and an overall value creation that results in a higher ROI – all these aspects have delighted our clients and made us an outsourcing solution provider with a difference.
We consider quality as our core
We go the extra mile to make sure that we meet and exceed not only our clients' desired quality standards, but also the industry standards. With strict quality guidelines and frequent performance checks we ascertain that our agents follow the guiding principles all the time. All the Critical To Quality attributes are identified and incorporated into the training programs, in the transition stage of the outsourcing. Appropriate quality training is provided before going live. Several automated quality check mechanisms are in place that help us in identifying quality lapses and correct them in time.
We strive to be a business transformation company with an edge over others. Our impeccable track record of managing the delivery metrics like Quality, TAT and End User satisfaction is further enhanced by the innovations and value additions delivered through our outsourced solutions.
Six factors that enable us to offer high quality outsourced solutions to our clients
- Delivery excellence: We go all-out to ensure delivery excellence through service optimization, architecture improvement and business process optimization.
- Service reliability: We ensure dependable delivery of services through quality assurance, process risk management, information security, SLA tracking and mistake proofing.
- Innovation and transformation: We achieve this through re-engineering, process automation, transformation and Business Analytics.
- Performance management: We deliver world class performance through Balanced Scorecard approach, process measurement index and performance benchmarking.
- Value creation: We offer value addition to our clients through reduced cost, improved process efficiency and productivity.
- Industry benchmarking: We constantly measure our effectiveness in line with the international benchmarks and strive to meet and exceed them.
Questions and Answers
Article Tags:
quality management system
"Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment." (W. EDWARDS DEMING).
Total Quality Management features centrally the customer-supplier interfaces, (external and internal customers and suppliers). Central also is an organizational commitment to quality, and the importance of communicating this quality commitment, together with the acknowledgement that the right organizational culture is essential for effective Total Quality Management
This article discusses the importance of total quality management in companies. This information discusses the principles that make this management system productive.
Eight quality management principles define the standards of the ISO 9000:2000 and ISO 9000:2008 series. Senior management relies on these principles, gathered from international experts participating in the ISO Technical Committee, to provide a framework for improved organisational performance.
The concept of quality management in hospitality industry is very important. The hospitality industry is one of the most important industries in the world that has been growing at unprecedented rate owing to the increased rate of globalization. The increased activities in tourism industry and increased international trade are among the factors that have led to increased growth of the hospitality industry.
It takes management understanding, commitment and responsibility before introducing and implementing the concept.
Internet is the platform of online flash games, where you can choose your own choice game for entertainment and bid. Here you can play a variety of games that available on different websites.
Are you looking at a possible small business that can be operated right from your home? Then, you might be considering the model being used by direct selling companies.
Looking for a way to make some more profits from your business? You already have a huge advantage – your existing customers – to help you find out what people want.
Looking for a way to make some more profits from your business? Never forget who your best customers are, and you might be surprised how quickly they can impact on your profits.
Electricity turned out to be a basic necessity for everybody and almost all gadgets and equipments that you use today are powered by this energy. However, it is generally risky if not properly used. Apparently, all specialists who are working with electrical energy stick to safety measures in order to avoid any harmful accidents. In cities like Anaheim, home owners turn to professionals such as Anaheim electricians to deal with electrical problems.
Digital Processing modifies the pictures by restoring or enhancing them, involves analysis and recognition while changing their structure in terms of composition and image editing. There are various means to do the above mentioned i e the image processing could be done either by photographic, optical or by electronic means, however it is noticed that the image processing done by the digital devices are proved more flexible, precise, outstanding and fast.
Once the checklists are defined, a well designed and defined strategies help to bring about the required improvement and inspire business performance. There are many factors that play a vital role like Clarity. Commitment, Culture, Capabilities, Organizational effectiveness, Quality of people, Performance management and culture development. It is seen that the companies with high performance management need to recognize the need for managers who are talented and are able to spot opportunities.
t is observed that the content management is used by various organizations, e- commerce and educational institutions and in various different ways. Content Management comprises of creating content and editing the same.A publisher is responsible for releasing the content for use while an administrator would be responsible for managing the access to the required folders and files. The viewer reads the content once it is published.
Categorization and segregation into working databases allows the employees who need specific information to access the databases more efficiently through word or category searches. These databases will be updated and as a result the most recent and relevant information and knowledge is stored and are easily accessible by any employee who may need any specific information
Discuss this Article
