MedConnectUSA is a leading provider of medical answering services and telemessaging services. MedConnectUSA has been serving the health care industry since 1991. MedConnectUSA handles routine and emergency calls for the medical industry only and all calls are answered by HIPAA trained, US operators.
Selecting a physician answering service that is right for your practice can be a very important step. You want to be sure that the answering service you choose provides you with the features that you need at a reasonable price. Having a basic knowledge of the way that these services work can help you when choosing which answering service is right for you. Here are a few things you may want to keep in mind.
Some physician answering services require that you sign a contract. This contract may outline the minimum amount of calls you must receive for a month, and the maximum that you may receive. If the amount of calls you receive is less than the minimum or more than the maximum, there are usually extra charges and fees. Before looking at various answering services, it can be helpful to sit down with phone bills to see how many calls you received each month for several months in a row. This will give you a good idea of how many calls you can expect to receive, and in turn allows you to request that the call volume in your contract be in a certain area. Always remember to allow for new business growth, especially if your practice is new.
Other physician answering services may base their charges on the amount of time that representatives spend on the phone with your callers. There’s usually a set price per minute or per call. The per minute price can be tricky to estimate, as medical calls can often take much longer than originally anticipated. Some patients may have several questions that they would like answered, while others may just wish to chat with the representative. Calls can easily last up to three times the amount that you estimate. If this is the plan that you’re looking at getting, try examining your phone bills to see if they have the number of minutes used listed. If not, you may be able to get the information by contacting your phone company directly.
A physician answering service can quickly become a vital part of your practice. Not only can they help you after hours, but they can help you field calls during regular business hours as well. Having a live person to talk to when they aren’t able to speak with one of your staff members can be comforting to patients, and can even cut back on the number of calls that you receive during the day.
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