MedConnectUSA is a leading provider of medical answering services and telemessaging services. MedConnectUSA has been serving the health care industry since 1991. MedConnectUSA handles routine and emergency calls for the medical industry only and all calls are answered by HIPAA trained, US operators.
What are the benefits of a medical live answering service? If you are a doctor then no doubt you can appreciate the need to communicate with your patients. You have to thoroughly communicate during a visit, and the same can be said of telephone communication. Just how much effort do you put into phone communication? Probably a lot considering that you have hired an experienced secretary to take notes for you. However, what happens on the weekend or during a weeknight? Do you continue to offer the personal touch or do you relegate the duty to a machine? Perhaps the lovely recorded voice of your secretary assuring patients that their call will be returned as soon as possible suffices.
What can you do? You can’t very well justify hiring a nightshift secretary, as this will drastically increase your expenses. A live answering service can help you in this regard. A live medical operator can communicate with your patients via telecommuting technology and interact with them on a personal level.
Just in case you’re wondering, this highly trained medical secretary will know how to respond in emergency situations, as well as various types of medical cases. The fact that he or she will converse with your patients will help in making the patient feel important and appreciated by your office. At the same time, it will drastically cut down on answering machine messages, since patients who have not been helped by a person tend to call back repeatedly, wondering if their message has been heard.
You can also request that priority messages (based on your criteria) be immediately relayed to you via cell phone text, phone call, voice mail, email, pager or fax. You can rest assured that a medical live answering service will only deal with medical calls—your patients will not be competing against thousands of other retail or tech support clients from other companies. In fact, medical answering services limit the number of clients that representatives can take on to ensure the best quality of service.
How much could this service cost? It would have to be far less than hiring another secretary or else it wouldn’t be practical. It is! When you work with a live answering service you are not hiring one employee but ordering the services of one company, one company dedicated to your success. Hiring a virtual operator may help endear you to your patients, and organize your calls—even long afterhours.
- Related Videos
- Related Articles
- Ask / Related Q&A
The growing popularity of the online auction site
By: brookepens | 29/11/2009Many online auction sites now create virtual spaces where punters can consider what’s available and leave a bid. Whether it’s a push chair you are after or a Play Station, you click into the auction that you are interested in and wait for the bidding to start.
Same day courier services are highly efficient
By: Arthor Greenwald | 28/11/2009Almost all successful businesses will deal with a lot of mail on a daily basis. A large majority of the mail sent to and from a business will be very important and is often confidential too. In order to run a business efficiently, important items of mail need to be delivered quickly and reliably or chaos could later ensue.
International courier services
By: Davis Morris | 28/11/2009If you run a business which operates on a global scale, chances are that you will at some point need to use international couriers to transport either goods or documents safely around the world to their final destination.
Personalised number plates finish the dream car
By: Davis Morris | 28/11/2009If you’re lucky enough to have purchased the car of your dreams, then congratulations. There’s nothing better than saving your money, shopping around for the right model at the right price and then finally making the purchase. It’s a fantastic feeling that everyone should experience, purchasing that one car that makes you weak at the knees every time you see it and drive it.
Display stands can help your business grow
By: Brigette | 27/11/2009If your business relies on exhibitions to market and sell your products, then you could consider using a display stand. Display stands and display boards can be bought and they can also be hired.
Tips of Comfortable Shifting
By: john michal | 27/11/2009Are you getting stressed looking at the hectic tasks of shifting? You should not be. It is true that shifting unfolds many unwanted issues, but you should not get stressed. Here are some tips which will help you in packing and moving of goods to new location in a smooth and easier way. You can also take the help of packers and movers agency while moving your valuable goods to new location.
Features of Automatic Uploading of User Generated Content
By: Peter Lyon | 27/11/2009Majority of customers who buy your products are laymen. They do not know much about computers or video formats and the process of video uploads. Even the customer video reviews or product video reviews prepared by them would be an amateurish effort most of the time. Further, they would not be able to upload such videos to various destinations due to the considerable effort involved in it
Off-shore Call Center cost effective and efficient
By: Jack Morkel | 27/11/2009In this competitive world, Companies are trying to decrease their cost and increase profits to survive and grow. In this attempt to reduce cost of operations, many US Companies have started outsourcing customer support or service calls from call centers in other countries.
Live Answering Service as a Replacement for Voicemail
By: Kurt Duncan | 25/11/2009 | Customer ServiceAs a medical professional, of course you wish that you could respond to the needs of your patients at all hours of the day, but as much as you care, it's impossible to be available all the time. Doing so would result in a constant stream of night's sleep interrupted and vacations and holidays disrupted, which is not only unrealistic, it’s unhealthy!
Have You Considered Adding Nurse Telephone Triage to Your Answering Service?
By: Kurt Duncan | 25/11/2009 | Customer ServiceIf you have already hired a medical answering service, you have done your patients a great service by putting them in the hands of experienced, trained professionals to assist with their needs when you are unavailable to them.
In the Medical Field? Consider a Specialized Medical Answering Service
By: Kurt Duncan | 25/11/2009 | Customer ServiceIt can be difficult to pare down the many options available when you are shopping for a medical answering service for your business. It is important to assure that your patients are met with a professional and capable voice when you are not available to assist them.
How You Can Benefit from a Live Operator Answering Service
By: Kurt Duncan | 25/11/2009 | Customer ServiceThere are specific things you want said when a customer calls. You may write up scripts and ask your staff to follow them, but that doesn't always happen. Or maybe you do not have staff to answer the phone when it rings, when your clients are calling. You need someone to answer the phone when you or your staff cannot.
Propel Your Business Forward with an Answering Service
By: Kurt Duncan | 25/11/2009 | Customer ServiceThere is so much to do when you own a business. If you intend on having a staff you have to interview, hire, train and pay them. You have to organize the type of office environment that you desire. You have to set rules, regulations and oversee the office as it works overall. And then you still have to make time to do the actual work and talk to clients.
Prevent Business Losses with Disaster Recovery Answering Services
By: Kurt Duncan | 25/11/2009 | Customer ServiceMany business owners find themselves wondering 'what if.' It is a big question and has a broad spectrum. Anything can happen which is what worries business owners so much. A flood could knock out your power supply, your phones, all of your means of communication.
The Importance of HIPAA Training for Call Center Operators
By: Kurt Duncan | 21/10/2009 | Customer ServiceCall centers are nothing new; they’ve been around for years. Chances are good that you’ve even considered one of these centers for your medical office. However, you might have found that the security and HIPAA compliance were lacking, leading to fears of compromised privacy and a lack of protection for patients’ vital information.
What an Answering Service Can Offer Your Medical Office
By: Kurt Duncan | 21/10/2009 | Customer ServicePatients are the cornerstone of your medical practice, whether you are a family practitioner, pediatrician or are within another specialty. Your success hinges directly on the quality of service that you offer to your patients and this includes taking their calls. However, there are times when your patients will not be able to reach your staff, including lunch hours, off hours, holidays and more.