The Best Call Center Service In Florida - Freedom Telework

Freedom TeleWork is perfect for any business, Not for Profit, or Government Agency who must communicate with customers, donors, or constituents. Whether the communication is via inbound or outbound phone contact or through Chat Agents proactively welcoming visitors to your site and selling product or services, answering questions or pushing content to visitors, Freedom TeleWork has the answer for you.
Freedom TeleWork makes it easy to either upload your own calling lists or to purchase and deploy certified lists of leads. Instantly Source, Select, and Order Lists from the leading Business and Consumer Databases available
Bring your own Telemarketers and Customer Service personnel or use our Certified TeleWorkers, who will bid on the jobs you post.
Freedom TeleWork provides companies and governmental organizations with the ability enable their existing work force to work from home. This has national security implications. In the event of an Avian Flu outbreak, keeping workers physically separated can help to stop the spread of this disease and will keep organizations functioning smoothly and continuing to be able to deliver services to customers and constituents.
The system was designed with a full Customer Relationship Management program which provides for Predictive Dialing, Progressive and Preview Dialing, Chat, Full Call Routing, and all the other features you want, from IVR to Voice Mail, Call Conferencing, Call Recording and Whisper Mode to monitor agents all on an FTC compliant platform.
Supervisors can easily track agent productivity, and TeleWorkers are motivated and happy because working at home or at remote offices allows workers to be where they are most comfortable.
TeleWorkers are paid once they complete your calling job or chat job, or for ongoing engagements every two weeks. Each job which you accept the bids of TeleWorkers on will be prepaid by your company. We will charge your credit card for this amount and hold the funds in escrow pending the completion of the job. TeleWorkers will then be paid via the payment method they choose. TeleWorkers pay  a 12% fee from these wages to cover the site costs, advertising and administration of this program.And you only pay a 5% credit card clearing and administrative cost.

These TeleWorkers have completed Personality and Computer Skills exams successfully and an online training program in TeleMarketing and Customer Service and have recorded sample script files and are ready to be of service to you. Coming soon are additional courses on Collections, and other industry specific courses to provide assurance that TeleWorkers understand the industries that they are working in. once you select your TeleWorker staff or you bring your own staffing we have provided for the capability to provide training materials on your job through the selected TeleWorkers home page.
As part of the application process TeleWorkers list their fluency in languages they can speak as well as in languages that they can communicate in via chat and e mail. TeleWorkers are asked to specify whether their language skills for instance is with an American “accent”, or British, Indian, or Spanish  accented.
TeleWorkers are asked whether they prefer to handle inbound or outbound calling jobs or whether they prefer answering Chat and e mail requests.  This is important to know as there are many global workers who can write fluently and in beautiful prose for a particular language who would be excellent chat or email agents but who speak that language with an accent which may not be helpful in selling products or services over the phone.
Freedom TeleWork gives you the ultimate flexibility in choosing call routing for your organization. Skills based routing allows you to specify the order in which inbound calls are routed to particular TeleWorkers. This is specified based on the inbound phone number called in on or the response that the customer provided to the Interactive Voice Response (IVR) system associated with the call in number. For example, if the caller has indicated by pressing the selection indicated for Technical Support, the system will first try to deliver that call to the first agent indicated as a Technical Support TeleWorker. If that TeleWorker is busy, the Call Routing system will then go on to the next designated agent, and so on. If you choose, you can also have a voicemail prompt if there are no specified TeleWorkers with the appropriate skill sets currently available.
Predictive dialing is the perfect technology to increase agent productivity by maximizing their “talk time”. It addresses the problems faced by TeleWorkers in handling outbound Telemarketing to consumers- low contact rates.
Low contact rates are a waste of the payroll investment in your TeleWorkers, and also lead to agent boredom. Manual calling typically results in 15-20 minutes of talk time by the TeleWorker doing consumer calling because of no answers, busy signals, bad numbers, answering machines, and the time it takes to dial.
With Predictive dialing, it is possible to increase this talk time by 300% to 45-48 minutes per hour. The technology works by creating an algorithm, a mathematical formula which is agent specific and job specific. For example, on a particular job, it might take typically 5 minutes from the beginning to the close of the call for a particular agent. So, the system will dial a pre determined number of lines say four minutes and twenty seconds into this call, so there is a very high probability that within 5 seconds of finishing the first call a new call will be served up to the TeleWorker.

Make an appointment today :: http://www.freedomtelework.com