Linda Dunkelberger is a freelance writer and editor working for Time Communications (www.TimeCommunications.biz). The article “The Value of a Customer Service Support Representative” highlights the advantages and value of having a skilled Customer Service Support Representative handling your business.
The Customer Service Support Representative is a vital link between your customers and your business. They are an extension and ambassador of your company.
Skills of a Valued Customer Service Support Representative
A Customer Service Support Representative has specific training and expertise in many areas. Their skills are listed but not limited to:
• How to assess customer business needs and exceed customer expectations
• Critical thinking skills to resolve incidents quickly and consistently
• Active listening skills and effective communication strategies
• How to identify and defuse challenging customer behavior
• An awareness of the core processes and best practices used in service and support
Training of a Valued Customer Service Support Representative
The Customer Service Support Representative may be the first and only communication that your customer has with your business. It is essential that they have the tools, knowledge and training to be successful. The Customer Service Support Representative may work in a variety of areas, in diverse ways with the principle object of helping customers. Their success will be your successes.
Rewards of a Valued Customer Service Support Representative
Make sure each Customer Service Support Representative knows their value. It is important to provide them with an environment in which to thrive and grow. Continued education and training builds confidence and that will shine through to your customers. They say you can actually hear a smile through the telephone. Incentives and rewards for accomplishments and milestones go a very long way.
The first impression that a Customer Service Support Representative makes on your customer is one that will last. The importance of learned skills, comprehensive training, and rewards makes the difference on your business. Know the value of a good Customer Service Support Representative.
- Related Videos
- Related Articles
- Ask / Related Q&A
- Looking for Inbound Call Center Service and Bpo Services Provider in Usa?
- Looking for Call Center Service and Bpo Services Provider in Usa?
- How Supervisors Benefit From Using the Oracle Contact Center Anywhere Call Center Software
- The Different Benefits of Using the Contact Center Anywhere Call Center Software From Oracle
- Customer Service Call Centers cater pure professionalism
- Outsourcing: The Benefits of a Customer Service Call Center
- Customer Service Call Centers - Top 5 Myths That Must Die
- Software Development Services Provider Center




CUSTOMER RELATIONSHIP MANAGEMENT
By: Yamunapriya | 13/11/2009Developing, maintaining, and sustaining the close bond between the customer and company is known as customer relationship. Companies across the horizon, to enrich the bond of customer relationship, are using the new database technologies that enable the management to know all about customers and offer customers a platform to interact with the company. Today, customers and companies share information, which has helped the company to revive their relationship with customers and manage the customer
IT consultancy services- When and why you need it
By: Anupriya Karmakar | 12/11/2009Hiring the right IT Consultancy company or an expert individual can boost your business and help you realize your organizational goals much faster avoiding redundancy.
Consumer Court India
By: consumer forum | 12/11/2009The consumer forum India helps educate customers, to recognize their importance, to advocate their opinion. This is a platform to voice your views, to voice against injustice. Consumer complaint forum operates through campaigning, protesting and lobbying.
IT Help Desk Surveys and IT Customer Satisfaction Surveys Boost IT Performance
By: Howard Deutsch | 12/11/2009Increasing IT Help Desk customer satisfaction and IT Help Desk performance will increase the performance of your organization’s employees and your bottom line. It also reduces pressure from IT customers on CTOs, CIOs and IT Help Desk managers. This article discusses how to increase IT customer satisfaction and the benefits your organization will achieve.
Insurance Industry – Increase Sales and Retention from your Customer Service Team
By: Kate Tammemagi | 11/11/2009The Insurance sector is becoming ever more competitive with the increased popularity of internet shopping. Buyers are less inclined to ring a Company or a Broker. When the insurance buyer does contact, therefore, this is a vital opportunity to persuade the Customer to buy from us. Some core Sales Skills and Techniques will greatly assist your Customer Service Team.
Tips for making Customers a Fan
By: Dale Obrochta | 11/11/2009Changing clients into fans is not hard for some business and when the do they make money. Learn some of the basic concepts in changing customers into fans. See how 3 business are doing just that.
How to improve Listening Skills
By: KISHORE | 11/11/2009This is a brief introduction to the most neglected skill in communication. If you look around you will find that nearly every communication skills book or course misses it. Listening is the single most important skill for professionals, transforming your own ideas into concrete reality: buying or creating expensive toys that you get to play with. However, your clients will only give you money if you respond to their needs. Most clients tend to clients will only give you money if you respond to
$500b needed to reduce global carbon emissions
By: Olukunle Odebo | 11/11/2009Every year's delay beyond 2010 would add another $500 billion to the extra investment of $10,500 billion needed From 2010-2030 to curb carbon emissions, for example to improve energy efficiency and boost low-carbon renewable energy.
Creative Fundraising Using T Shirts for Charity
By: Linda Dunkelberger | 07/10/2009 | ClothingBring out your creative juices and make your fundraising event a memorable one this year and for years to come. Using creative ideas & T shirt for charity make your effort memorable.
Printer Service and Printer Supplies Checklist for Small Businesses
By: Linda Dunkelberger | 14/09/2009 | HardwareBeing prepared will save you frustrating times during the project deadline crunch. Follow the Printer Service and Printer Supplies Checklist for some tips to be prepared.
Guidelines for Simple Auto Shipping to Puerto Rico
By: Linda Dunkelberger | 09/09/2009 | TravelFollowing the basic guidelines for auto shipping to Puerto Rico leads to trouble free and safe transfer of vehicles.
The History of Recycled Paper
By: Linda Dunkelberger | 24/07/2009 | SalesHistory of recycled paper is very interesting .Recycled paper is the process of recovering waste paper & remaking into new products & paper. Recycled Paper helps to reusability of paper into different forms & also save environmental pollution for many years.
Errors and Omissions Insurance for the Professional Home Inspector
By: Linda Dunkelberger | 02/06/2009 | InsuranceThe increasing complexities of real estate transactions and the rising use of litigation have prompted a need for Errors and Omissions Insurance (E & O) programs to reduce the risk to Professional Home Inspectors against potential lawsuits.
Trade Show Exhibit Design Tips
By: Linda Dunkelberger | 01/06/2009 | BusinessYou want your next trade show presence to make an impact! Imagine your booth surrounded by high energy excitement, music, crowds, and multimedia displays. You want to stand out and be noticed. You want people to remember you.
How to Stop Losing Money on Inefficient Communication
By: Linda Dunkelberger | 29/05/2009 | BusinessHow call center outsourcing can help to stop losing money on inefficient communication of your business.